Learning Operations - SAP Instructor-Led Training

Accenture PLC; United States; Teletrabalho; USD 6300 - 13 000; Tempo integral

Resumo da oferta

Accenture is seeking a Learning Operations Specialist for SAP ILT in Mumbai to manage end-to-end learning administration, automate workflows, maintain data integrity, and support cross-functional HR, IT, and finance teams.

You will administer registrations, align communications, generate reports and dashboards, ensure SOPs, monitor SLAs, and drive process improvements while ensuring compliance with data privacy and audit requirements.

Qualificações

• Bachelor’s or Master’s degree in HR, Business Administration, or related field.
• Strong understanding of process automation, workflow management, and operational reporting.
• Excellent communication, stakeholder management, and analytical skills.

Responsabilidades

• Administer registration and enrollment workflows to ensure accurate learner participation records.
• Align automated and manual communications, including notifications for enrollment, reminders, and cancellations.
• Maintain accurate customer, contract, and CRM records.
• Prepare and submit client invoices as per agreed terms and documents.
• Track pending payments and follow up with internal teams or clients as needed.
• Update data, analyze information, and prepare reports and dashboards.
• Support regular reporting and documentation for finance and operations.
• Maintain SOPs and ensure documentation accuracy for learning operations.
• Support process improvement initiatives using learner feedback and analytics.
• Monitor and track SLAs, escalate delays or performance deviations.
• Ensure compliance with global data privacy, accessibility, and audit requirements.
• Participate in governance forums, operational reviews, and continuous improvement discussions.

Conhecimentos

Process automation

Workflow management

Operational reporting

Stakeholder management

Communication

Analytical skills

Formação académica

Bachelor’s / Master’s degree in HR, Business Administration, or related discipline

Descrição da oferta de emprego

Job Title: Learning Operations Specialist– SAP Instructor-Led Training (ILT) Location- Mumbai Must have skills- Strong understanding of process automation, workflow management, and operational reporting. Good to have skills- stakeholder management, Financial operations Role Overview The Learning Operations Specialist for SAP ILT is accountable for ensuring seamless execution of learning operations for SAP Instructor-led training programs. The role entails managing end-to-end learning administration, process optimization, and learner support to maintain operational efficiency and data integrity. This position plays a pivotal role in sustaining compliance, enhancing learner experience, and supporting cross-functional collaboration between HR, IT, Finance, and other internal and external teams.

Key Responsibilities

• Administer registration and enrollment workflows to ensure accurate learner participation records.
• Align automated and manual communication workflows, including learner notifications for enrollment, reminders, and cancellations, as per changes and updates.
• Maintain accurate customer, contract, and CRM records.
• Prepare and submit client invoices as per agreed terms and documents.
• Track pending payments and follow up with internal teams or clients when needed.
• Update data, analyze information, and prepare reports and dashboards.
• Support regular reporting and documentation for smooth finance and operations.
• Maintain standardized operating procedures (SOPs) and ensure accuracy of documentation for all learning operational processes.
• Support process improvement initiatives leveraging learner feedback and operational analytics.
• Monitor and track service-level agreements (SLAs), escalating delays or performance deviations.
• Ensure compliance with global data privacy, accessibility, and audit requirements governing learning operations.
• Participate in governance forums, operational reviews, and continuous improvement discussions.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of learner registration and data validation.
• SLA adherence for issue resolution and learner support requests.
• Quality and compliance of operational reporting and audit outcomes.
• Learner satisfaction scores and feedback response trends.
• Degree of process automation and efficiency improvements implemented.

Qualifications and Experience

• Bachelor’s / Master’s degree in HR, Business Administration, or related discipline.
• Strong understanding of process automation, workflow management, and operational reporting.
• Excellent communication, stakeholder management, and analytical skills.

Competencies

• Operational Excellence and Process Discipline
• Problem Solving and Analytical Thinking
• Stakeholder Collaboration
• Systems Orientation and Digital Agility
• Continuous Improvement Mindset

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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