Learning Operations Associate Manager

Accenture PLC; St. Louis (MO); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability coverage

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage is seeking a highly organized Learning Operations professional to lead instructor-led delivery and learner support at scale. You will manage complex training programs, partner with multiple teams, and drive continuous improvement in delivery efficiency.

Travel may be required across regions, and you will mentor junior analysts while delivering actionable insights through dashboards and reports to stakeholders and leadership.

Qualifications

• Minimum 5 years of experience in learning operations, training delivery, learning administration.
• Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.

Responsibilities

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
• Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
• Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.

Skills

Operational planning

Stakeholder management

Analytical skills

Problem-solving

Mentoring

Process improvement

Data-driven

Leadership

Tools

LMS

Microsoft Teams

Zoom

Webex

Adobe Connect

Ticketing systems

Job description

We Are:

Accenture LearnVantage is transforming how organizations develop talent through innovative learning solutions, world-class delivery operations, and exceptional learner experiences. We partner with global clients to design, manage, and deliver impactful learning programs that drive business outcomes and workforce transformation. Our Learning Operations team serves as the backbone of successful training delivery, ensuring instructors, learners, clients, and stakeholders receive seamless operational support while continuously improving processes, technology, and service quality.

You Are:

You are a highly organized, customer-focused learning operations professional with a passion for delivering exceptional learning experiences at scale. You thrive in fast-paced environments and excel at balancing operational execution with strategic problem-solving. You are known for your ability to manage complex delivery programs, navigate competing priorities, and build trusted relationships across stakeholders, instructors, vendors, and internal teams.

You combine strong analytical and troubleshooting skills with an operational excellence mindset, leveraging data and insights to identify trends, mitigate risks, and drive continuous improvement. You are comfortable leading high-visibility initiatives, serving as an escalation point for complex delivery challenges, and mentoring others through best practices and operational expertise. Above all, you are committed to ensuring every learning event is delivered successfully and every learner experience exceeds expectations.

The Work:

Instructor Led Delivery

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
• Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
• Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.

Learner Support

• Serve as a senior point of contact for learners, instructors, clients, vendors, and internal stakeholders regarding training operations and delivery support.
• Manage and resolve complex operational, scheduling, registration, platform, and learner support issues while ensuring adherence to service-level agreements (SLAs).
• Act as an escalation point for critical delivery incidents and coordinate cross-functional resolution efforts.

Travel:

Travel may be required for this role. The amount of travel will vary based on business and client requirements.

Here's What You Need:

• Minimum 5 years of experience in learning operations, training delivery, learning administration
• Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.

Bonus Points If:

• Experience serving as an escalation point and resolving complex learner, instructor, or delivery-related issues.
• Experience working with Learning Management Systems (LMS), virtual learning platforms, and collaboration technologies.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Experience developing operational reporting, dashboards, and performance metrics.
• Demonstrated ability to lead process improvement initiatives and drive measurable operational efficiencies.
• Excellent verbal, written, and stakeholder management skills.
• Ability to manage multiple priorities and thrive in a fast-paced, highly collaborative environment.
• Advanced proficiency with Microsoft 365 applications and collaboration tools.
• Experience with virtual classroom technologies such as Microsoft Teams, Zoom, Webex, Adobe Connect, or similar platforms.
• Experience with service management and ticketing platforms.
• Experience supporting global learners, instructors, and stakeholders across multiple regions and time zones.
• Experience with Lean, Six Sigma, process optimization, or continuous improvement methodologies.
• Experience mentoring, coaching, or leading junior team members

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/23/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $73,800 to $182,600

Colorado $73,800 to $157,800

Connecticut $73,800 to $157,800

District of Columbia $78,500 to $168,000

Illinois $68,300 to $157,800

Maine $62,800 to $134,400

Maryland $73,800 to $157,800

Massachusetts $73,800 to $168,000

Minnesota $73,800 to $157,800

New York $68,300 to $182,600

New Jersey $78,500 to $182,600

Ohio $68,300 to $146,100

Virginia $68,300 to $168,000

Washington $80,200 to $168,000

Requesting an Accommodation

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