Learning Operations Associate Manager

Accenture; City of Albany (NY); On-site; USD 68,000 - 183,000; Full time

Job summary

Accenture LearnVantage seeks a highly organized learning operations professional to lead instructor-led and virtual delivery at scale. You will coordinate readiness, resources, and technology to ensure successful programs and exceptional learner experiences.

You will partner with program managers, delivery teams, and instructors, monitoring performance and driving continuous improvement across regions and modalities. Travel may be required.

Qualifications

• Minimum 5 years in learning operations, training delivery, or learning administration.
• Experience managing complex training programs or large-scale learning delivery operations.
• Strong data analysis and problem-solving skills.
• Familiarity with LMS platforms and virtual classroom tools.
• Proven ability to lead cross-functional delivery teams.

Responsibilities

• Lead operational planning and execution for instructor-led and virtual learning programs.
• Oversee training readiness activities and ensure required resources and tech are in place.
• Provide live operational and technical support for events.
• Partner with program managers, delivery teams, vendors, and instructors for outcomes.
• Monitor KPIs and learner experience to identify improvement opportunities.
• Create and maintain standard operating procedures and knowledge resources.
• Analyze recurring issues and implement solutions to improve efficiency.
• Lead process improvements focused on automation and scalability.
• Produce reports and dashboards for stakeholders.
• Mentor Learning Operations Analysts and support skill development.

Skills

Operational planning

Stakeholder management

Data analysis

LMS experience

Virtual delivery tools

Tools

Microsoft Teams

Zoom

Webex

Adobe Connect

Ticketing systems

Job description

We Are

Accenture LearnVantage is transforming how organizations develop talent through innovative learning solutions, world‑class delivery operations, and exceptional learner experiences. We partner with global clients to design, manage, and deliver impactful learning programs that drive business outcomes and workforce transformation. Our Learning Operations team serves as the backbone of successful training delivery, ensuring instructors, learners, clients, and stakeholders receive seamless operational support while continuously improving processes, technology, and service quality.

We Are

Accenture LearnVantage is transforming how organizations develop talent through innovative learning solutions, world‑class delivery operations, and exceptional learner experiences. We partner with global clients to design, manage, and deliver impactful learning programs that drive business outcomes and workforce transformation. Our Learning Operations team serves as the backbone of successful training delivery, ensuring instructors, learners, clients, and stakeholders receive seamless operational support while continuously improving processes, technology, and service quality.

You Are

You are a highly organized, customer‑focused learning operations professional with a passion for delivering exceptional learning experiences at scale. You thrive in fast‑paced environments and excel at balancing operational execution with strategic problem‑solving. You are known for your ability to manage complex delivery programs, navigate competing priorities, and build trusted relationships across stakeholders, instructors, vendors, and internal teams. You combine strong analytical and troubleshooting skills with an operational excellence mindset, leveraging data and insights to identify trends, mitigate risks, and drive continuous improvement. You are comfortable leading high‑visibility initiatives, serving as an escalation point for complex delivery challenges, and mentoring others through best practices and operational expertise. Above all, you are committed to ensuring every learning event is delivered successfully and every learner experience exceeds expectations.

The Work

Instructor Led Delivery

• Lead operational planning and execution for instructor‑led, virtual instructor‑led, hybrid, and large‑scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high‑profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
• Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
• Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.

Learner Support

• Serve as a senior point of contact for learners, instructors, clients, vendors, and internal stakeholders regarding training operations and delivery support.
• Manage and resolve complex operational, scheduling, registration, platform, and learner support issues while ensuring adherence to service‑level agreements (SLAs).
• Act as an escalation point for critical delivery incidents and coordinate cross‑functional resolution efforts.

Travel

Travel may be required for this role. The amount of travel will vary based on business and client requirements.

Here’s What You Need

• Minimum 5 years of experience in learning operations, training delivery, learning administration
• Minimum 3 years of experience managing complex training programs or large‑scale learning delivery operations.

Bonus Points If

• Experience serving as an escalation point and resolving complex learner, instructor, or delivery‑related issues.
• Experience working with Learning Management Systems (LMS), virtual learning platforms, and collaboration technologies.
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to identify root causes and implement sustainable solutions.
• Experience developing operational reporting, dashboards, and performance metrics.
• Demonstrated ability to lead process improvement initiatives and drive measurable operational efficiencies.
• Excellent verbal, written, and stakeholder management skills.
• Ability to manage multiple priorities and thrive in a fast‑paced, highly collaborative environment.
• Advanced proficiency with Microsoft 365 applications and collaboration tools.
• Experience with virtual classroom technologies such as Microsoft Teams, Zoom, Webex, Adobe Connect, or similar platforms.
• Experience with service management and ticketing platforms.
• Experience supporting global learners, instructors, and stakeholders across multiple regions and time zones.
• Experience with Lean, Six Sigma, process optimization, or continuous improvement methodologies.
• Experience mentoring, coaching, or leading junior team members.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/23/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

• California $73,800 to $182,600
• Colorado $73,800 to $157,800
• Connecticut $73,800 to $157,800
• District of Columbia $78,500 to $168,000
• Illinois $68,300 to $157,800
• Maine $62,800 to $134,400
• Maryland $73,800 to $157,800
• Massachusetts $73,800 to $168,000
• Minnesota $73,800 to $157,800
• New York $68,300 to $182,600
• New Jersey $78,500 to $182,600
• Ohio $68,300 to $146,100
• Virginia $68,300 to $168,000
• Washington $80,200 to $168,000
• New York City, NY
• Albany, NY
• Arlington, VA
• Atlanta, GA
• Austin, TX
• Beaverton, OR
• Bentonville, AR
• Boston, MA
• Carmel, IN
• Charlotte, NC
• Chicago, IL
• Cincinnati, OH
• Cleveland, OH
• Columbus, OH
• Culver City, CA
• Denver, CO
• Des Moines, IA
• Detroit, MI
• Hartford, CT
• Houston, TX
• Irvine, CA
• Irving, TX
• Kirkland, WA
• Miami, FL
• Milwaukee, WI
• Minneapolis, MN
• Morristown, NJ
• Mountain View, CA
• Nashville, TN
• Oklahoma City, OK
• Orlando, FL
• Overland Park, KS
• Philadelphia, PA
• Pittsburgh, PA
• Raleigh, NC
• Redmond, WA
• Sacramento, CA
• San Diego, CA
• San Francisco, CA
• Scottsdale, AZ
• Seattle, WA
• St. Louis, MO
• St. Petersburg, FL
• Walnut Creek, CA

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