Learning Operations Associate Manager

Accenture PLC; Seattle (WA); On-site; USD 80,000 - 168,000; Full time

Job summary

Accenture LearnVantage is seeking an experienced Learning Operations professional to oversee instructor-led, virtual, hybrid, and large-scale programs. You will coordinate readiness, resources, and technology, partnering with managers, delivery teams, vendors, and instructors to achieve outstanding training outcomes.

You will monitor KPIs, develop procedures, and lead process improvements, while mentoring Learning Operations Analysts and supporting global programs across regions and time zones.

Qualifications

• Minimum 5 years of experience in learning operations, training delivery, learning administration.
• Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.
• Travel may be required for this role.

Responsibilities

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, and KPIs to identify opportunities for improvement.
• Create reports, dashboards, and executive summaries for stakeholders and leadership.
• Mentor Learning Operations Analysts and support skill development and consistency.

Skills

Learning operations

Training delivery

Project management

Stakeholder management

Data analysis

Tools

Learning Management Systems (LMS)

Microsoft Teams

Zoom

Virtual learning platforms

Job description

We Are:

Accenture LearnVantage is transforming how organizations develop talent through innovative learning solutions, world-class delivery operations, and exceptional learner experiences. We partner with global clients to design, manage, and deliver impactful learning programs that drive business outcomes and workforce transformation. Our Learning Operations team serves as the backbone of successful training delivery, ensuring instructors, learners, clients, and stakeholders receive seamless operational support while continuously improving processes, technology, and service quality.

You Are:

You are a highly organized, customer-focused learning operations professional with a passion for delivering exceptional learning experiences at scale. You thrive in fast-paced environments and excel at balancing operational execution with strategic problem-solving. You are known for your ability to manage complex delivery programs, navigate competing priorities, and build trusted relationships across stakeholders, instructors, vendors, and internal teams.

You combine strong analytical and troubleshooting skills with an operational excellence mindset, leveraging data and insights to identify trends, mitigate risks, and drive continuous improvement. You are comfortable leading high-visibility initiatives, serving as an escalation point for complex delivery challenges, and mentoring others through best practices and operational expertise. Above all, you are committed to ensuring every learning event is delivered successfully and every learner experience exceeds expectations.

The Work:

Instructor Led Delivery

• Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
• Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
• Provide live operational and technical support for high-profile and strategic training events.
• Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
• Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
• Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
• Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
• Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
• Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
• Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
• Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
• Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.

Learner Support

• Serve as a senior point of contact for learners, instructors, clients, vendors, and internal stakeholders regarding training operations and delivery support.
• Manage and resolve complex operational, scheduling, registration, platform, and learner support issues while ensuring adherence to service-level agreements (SLAs).
• Act as an escalation point for critical delivery incidents and coordinate cross-functional resolution efforts.

Travel:

Travel may be required for this role. The amount of travel will vary based on business and client requirements.

Here's What You Need:

• Minimum 5 years of experience in learning operations, training delivery, learning administration
• Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.

Bonus Points If:

• Experience serving as an escalation point and resolving complex learner, instructor, or delivery-related issues.
• Experience working with Learning Management Systems (LMS), virtual learning platforms, and collaboration technologies.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
• Experience developing operational reporting, dashboards, and performance metrics.
• Demonstrated ability to lead process improvement initiatives and drive measurable operational efficiencies.
• Excellent verbal, written, and stakeholder management skills.
• Ability to manage multiple priorities and thrive in a fast-paced, highly collaborative environment.
• Advanced proficiency with Microsoft 365 applications and collaboration tools.
• Experience with virtual classroom technologies such as Microsoft Teams, Zoom, Webex, Adobe Connect, or similar platforms.
• Experience with service management and ticketing platforms.
• Experience supporting global learners, instructors, and stakeholders across multiple regions and time zones.
• Experience with Lean, Six Sigma, process optimization, or continuous improvement methodologies.
• Experience mentoring, coaching, or leading junior team members

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/23/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits

Role Location Annual Salary Range

California $73,800 to $182,600

Colorado $73,800 to $157,800

Connecticut $73,800 to $157,800

District of Columbia $78,500 to $168,000

Illinois $68,300 to $157,800

Maine $62,800 to $134,400

Maryland $73,800 to $157,800

Massachusetts $73,800 to $168,000

Minnesota $73,800 to $157,800

New York $68,300 to $182,600

New Jersey $78,500 to $182,600

Ohio $68,300 to $146,100

Virginia $68,300 to $168,000

Washington $80,200 to $168,000

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of theAccenture Equal Opportunity Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/document-4/Accenture-Equal-Opportunity-Statement.pdf#zoom=50)

Accenture is an EEO and Affiante Action Employer of Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.