Learning Operations Analyst

Lincoln Property Company through LinkedIn; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Lincoln Property Company is seeking a Learning Operations Analyst in Charlotte, NC to optimize the LMS ecosystem, administer the Dayforce platform, and support enterprise learning initiatives. You will partner with HR and stakeholders to ensure a seamless learner experience, maintain accurate records, and drive data-informed decisions.

The role emphasizes content curation, reporting, and process improvements to enhance operational efficiency across the organization.

Qualifications

• Bachelor's degree or equivalent in a related field and relevant LMS/L&D experience.
• 3–5 years of LMS administration and L&D operations.
• Experience managing learning content providers and libraries within an LMS.
• Familiarity with SCORM/AICC/xAPI formats and learning tech tools.

Responsibilities

• Own and optimize the Dayforce LMS, governance, user experience, and adoption strategies.
• Manage learning content libraries and map content to competency frameworks.
• Identify automation and process-improvement opportunities across learning operations.
• Collaborate with vendors and internal stakeholders to implement integrations and new solutions.
• Maintain accurate learner records, certifications, and training completions with compliance in mind.
• Analyze learning data to provide actionable insights for workforce development and reporting.

Skills

LMS administration

Data analysis

Content management

Process improvement

Power BI experience

Stakeholder collaboration

Strong communications

Education

Bachelor's degree in HR/Education/Instructional Design

Tools

Adobe Captivate

Scribe

Job description

The Learning Operations Analyst is responsible for optimizing the organization’s learning ecosystem and supporting enterprise learning initiatives through effective system administration, data analysis, content management, and process improvement. This role serves as a partner to HR and business stakeholders throughout the organization by ensuring seamless learner experience, leveraging learning data to drive informed decisions, and identifying opportunities to enhance operational efficiency.

Essential Duties and Responsibilities

• Serve as the system owner for the Dayforce LMS, driving platform optimization, governance, user experience enhancements, system support and adoption strategies
• Import, organize, and maintain learning content and catalogs; map content to competency frameworks and learning paths; including the creation of learning libraries for specific areas (i.e. Engineering Learning Library)
• Identify opportunities to streamline learning operations through automation, standardization, and process improvement initiatives.
• Partner with learning vendors and internal stakeholders to evaluate, implement, and optimize system enhancements, integrations, and new learning solutions
• Maintain accurate learner records, certifications, and training completions; ensure regulatory and compliance standards are met.
• Collaborate with subject matter experts, business stakeholders, and HR partners on learning content curation, deployment, and reporting needs.
• Analyze learning data and develop actionable insights and reporting that support workforce development, compliance, and business objectives
• Manage the centralized learning mailbox, ensuring timely and professional responses to inquiries, support requests and learning-related communication
• Monitor emerging learning trends and recommend innovations that improve learner engagement and operational effectiveness.
• Performs other duties as assigned

Required Qualifications

• Bachelor’s degree in Human Resources, Education, Instructional Design, or related field; or equivalent combination of education and experience.
• Minimum of 3-5 years of similar experience, with strong focus on LMS administration and L&D operations.
• Experience managing third-party learning content providers and learning libraries within an LMS, including content integration, governance, catalog optimization, and learner engagement support.
• Experience with learning technologies and tools, such as Adobe Captivate or Scribe.
• Understanding of instructional design principles and SCORM/AICC/xAPI file formats.
• Meticulous attention to detail for ensuring data accuracy, system functionality, and compliance.
• Strong technical aptitude with Microsoft suite and various reporting tools; Power BI experience a plus.
• Ability to proactively identify process inefficiencies and implement scalable solutions.
• Professional verbal and written communication skills to effectively collaborate with stakeholders, including senior leadership.
• Ability to prioritize multiple projects and tasks while ensuring all customer groups receive timely attention; strong time management skills.
• Self-starter who is driven to stay current on learning technology and industry trends, and can thrive both independently and as part of a team.
• Analytical, organized, and detail oriented.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

About Lincoln Property Company

Lincoln Property Company (“Lincoln”) is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-used properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 562 million square feet of commercial space. In addition to providing third-party real estate services, Lincoln has completed over 164 million square feet of development since its inception in 1965 and has another $19.5 billion currently under construction or in the pipeline. For more information, visit: www.lpc.com .

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with the companies privacy policy.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.