Learning Management System (LMS) Training Assistant

Talascend, LLC; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a motivated Learning Management System (LMS) Training Assistant for a remote contract role. This vital position involves supporting the management of the LMS and training helpdesk, ensuring efficient electronic records management for employee training. The ideal candidate will have a strong background in LMS administration, excellent attention to detail, and the ability to work independently in a dynamic environment. Join a forward-thinking company that values teamwork and offers a range of benefits, including health and disability insurance, a 401(k) plan, and paid time off. This is a fantastic opportunity to contribute to a collaborative team while enhancing your professional skills.

Benefits

Health Insurance

Disability Insurance

401(k)

Paid Time Off

Company-Paid Holidays

Qualifications

• 3+ years of office or LMS administration experience preferred.
• Associates degree or equivalent combination of education and experience.

Responsibilities

• Manage the Service Desk by resolving service request tickets and troubleshooting LMS issues.
• Perform basic LMS administration activities and maintain training documents.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Attention to Detail

Education

Associates Degree

Tools

SAP SuccessFactors Learning

Jira

Confluence

Microsoft Office

Job description

Talascend is currently seeking a Learning Management System (LMS) Training Assistant for a remote contract opportunity.

OVERVIEW:

Seeking to contract with a highly capable and motivated Learning Management System (LMS) Training Assistant to support management and administration of the LMS and training helpdesk. This individual will support managing electronic records for employee training and ensuring records alignment between the electronic document management system (EDMS) and LMS.

PRIMARY RESPONSIBILITIES:

1. Manage the department Service Desk by assigning and resolving service request tickets, including troubleshooting LMS issues, verifying user data, and modifying user learning plans.
2. Perform basic LMS administration activities, including assigning training, granting credit, and generating reports.
3. Process and maintain training documents and records in accordance with company procedures.
4. Assist with standard operating document revisions.
5. Maintain department websites and online Knowledge Base Articles.
6. Maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, suppliers, co-workers, and management.
7. Perform other administrative duties as assigned.

POSITION REQUIREMENTS:

1. Associates degree; or equivalent combination of education and experience.
2. Minimum three (3) years of office or LMS administrator experience within a regulated industry preferred.
3. Experience with SAP SuccessFactors Learning preferred.
4. Experience with Atlassian products (Jira and Confluence) preferred.
5. Proficient in Microsoft Office products.
6. Demonstrated interpersonal skills and professional demeanor when interacting with a wide variety of stakeholders.
7. Demonstrated ability to work independently with little oversight or supervision.
8. Ability to work in a challenging/dynamic environment while demonstrating organizational and problem-solving skills.
9. Excellent attention to detail in writing and reviewing documents, such as procedures and training material.
10. Possess a high degree of trust and integrity, communicate openly and display respect and a desire to foster teamwork.
11. Actual position starting level and title will be determined based on assessment of qualifications.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary.

Background Check and Drug Screen may be required.

Pay range is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Talascend also offers a variety of benefits including health and disability insurance, 401(k), EAP, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, plan requirements, schedule type, and client work site mandates.

Talascend is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.