Learning & Knowledge Content Specialist

BOK Financial Corporation; Tulsa (OK); On-site; USD 60,000 - 90,000; Full time

Job summary

Learning Content Specialist at BOK Financial Corporation will manage learning content for the Wealth Management division, collaborating with SMEs, leadership, and compliance to interpret business-driven and regulatory changes. You’ll maintain content accuracy and improve knowledge tools for staff.

Ideal candidates have a bachelor’s in English/related field and 2–5 years in learning content development, with LMS experience preferred.

Qualifications

• Bachelor’s degree in English, Journalism, Marketing Communications, Technical Writing or a related field.
• 2–5 years of relevant experience in developing/managing learning content; instructional design and LMS experience preferred.
• Financial services familiarity preferred but not required.

Responsibilities

• Create and maintain a robust repository system for Wealth Management content.
• Collaborate with SMEs, leadership, and compliance to interpret changes.
• Ensure accuracy and relevance of information on a regular basis.
• Provide tools and updates that improve others’ efficiency.

Skills

Writing

Editing

Content management

Stakeholder coordination

Education

Bachelor’s degree in English, Journalism, Marketing Communications, Technical Writing or related field

Tools

HTML

CMS

KMS

ServiceNow

SharePoint

Job description

Select how often (in days) to receive an alert:

Learning & Knowledge Content Specialist

Location: Tulsa -TUL

Areas of Interest: Wealth Management

Pay Transparency Salary Range: Not Available

Application Deadline: 10/30/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

Our Wealth Management team at BOK Financial has been helping clients achieve their financial goals for more than a century. We provide comprehensive solutions for individuals and institutions worldwide, managing over $117 billion in assets with a disciplined, long-term approach. From traditional banking services to specialized offerings like institutional portfolio management and fiduciary tax services, we deliver personalized strategies backed by deep expertise. Guided by our core principles—knowledge-driven relationships, objective advice, and proactive communication—we are committed to excellence, growth, and investing in the communities we serve.

Job Description

The Learning Content Specialist is primarily responsible for managing learning content for the Wealth Management division of BOK Financial. This includes developing, sourcing, editing, reviewing, and maintaining content to support the daily operations and documentation of the Wealth Management division. This position is responsible for working with subject matter experts across the organization, compliance, audit, and risk to interpret business-driven and regulatory changes. This position also works closely with Wealth Management education & communication, senior management, middle management, operations, front-line staff and enterprise business partners to improve knowledge repository functionality.

Team Culture

At BOK Financial, your potential is our priority, with opportunities designed to help you grow. We create an environment where people are trusted, encouraged, and equipped to build meaningful, lasting careers. Our leaders invest in development, offering guidance, connection, and support every step of the way. Here, you’ll find a culture focused on what you can achieve—empowering you to grow with purpose and make an impact.

How You'll Spend Your Time

• You will create and maintain a robust repository system full of information for our Wealth Management employees
• You will work closely with Subject Matter Experts and Leadership to determine needs and direction within the system.
• You will ensure accuracy and pertinence of existing information on a regular basis.
• You will be providing tools and updates that help make others’ jobs easier and more efficient.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a bachelor’s degree in English, Journalism, Marketing Communications, Technical Writing or a related field with 2 – 5 years of relevant experience in developing/managing learning content, or 5 – 7 years of equivalent experience. Experience in Instructional Design and an LMS system preferred. Work experience in a financial institution or thorough understanding of financial products and services preferred.

• Exceptional written and verbal communication skills
• Existing knowledge of products, services, policies, procedures, processes and applicable regulations
• Knowledge of technical copywriting and editing, especially for Web publication
• Strong ability to consolidate significant amounts of information into a usable format and communicate complicated concepts and technical data in simple terms
• Ability to effectively manage multiple projects in a fast-paced, deadline-driven environment
• Proven ability to build consensus and work effectively within cross-departmental teams
• Detail-oriented in process and in results
• Advanced knowledge of HTML, content management systems (CMS), or knowledge management systems (KMS) preferred
• Familiarity with supporting software applications (e.g., ServiceNow, SharePoint, etc.)
• Experience with content management, writing and editing, and utilizing web tools to distribute information.
• Strong organization and planning skills
• Understanding of reporting including the ability to create written or verbal communications on report content, ability to create strategies and action plans based on identified trends

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!
The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

Facts:

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma
Job Segment: Learning, Technical Writer, Developer, Bank, Banking, Human Resources, Technology, Finance