Manager Instructional Design

Pilot Company (SSC); Knoxville (TN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision plan

401(k)

Flexible Spending Accounts

Tuition Reimbursement

Onsite Gym and Cafeteria

Weekly Pay

Adoption Assistance

Employee Fuel Discount

Job summary

Pilot Company (SSC) in Knoxville is seeking a senior leader to design, develop, implement, and evaluate enterprise learning solutions that elevate performance and align with business goals. You will lead a centralized instructional design team, drive governance, and optimize processes to deliver scalable programs across the organization.

The role emphasizes people leadership, instructional design expertise, and business acumen to build capability, improve operations, and demonstrate measurable

Qualifications

• Bachelor's degree or equivalent required.
• Master's degree preferred.
• 8+ years of progressive instructional design experience including leadership.

Responsibilities

• Provide direct oversight of the instructional design team; mentor and evaluate direct reports.
• Manage priorities, workload, resources, and project portfolios for timely delivery.
• Apply instructional design methods and performance consulting to close performance gaps.
• Establish and improve design processes, quality standards, and governance.
• Oversee design, development, implementation and evaluation of programs and resources.
• Manage LMS operations, analytics, reporting, assessments, and continuous improvement.
• Partner with leaders to identify performance gaps and align learning solutions with business needs.
• Evaluate learning technologies and delivery methods to boost engagement and impact.
• Oversee relationships with vendors and regulatory partners for quality and compliance.
• Monitor learning effectiveness and business outcomes to drive continuous improvement.

Skills

People leadership

Instructional design

Performance consulting

Learning governance

Project prioritization

Quality standards

Stakeholder management

LMS analytics

Education

Bachelor's Degree or Equivalent

Master's Degree preferred

Tools

LMS

Job description

Job Description

The purpose of this job is to lead a team responsible for the design, development, implementation, and evaluation of learning solutions that support employee performance and organizational objectives. This role oversees instructional design operations, including team leadership, project prioritization, learning governance, development processes, and quality standards, ensuring learning solutions are effective, scalable, and aligned with business needs. Working closely with business partners and learning stakeholders, this role applies performance consulting practices to identify performance needs, recommend learning and performance solutions, and develop learning strategies that deliver measurable business results.

A successful candidate combines strong people leadership, instructional design expertise, and business acumen to build team capability, optimize processes, and deliver high-quality learning solutions that improve performance, support operational priorities, and drive continuous improvement.

1. Provide direct oversight of the enterprise’s centralized instructional design team; lead, coach, train, and develop direct reports to include appraising job performance and conducting performance reviews
2. Manage team priorities, workload, resources, and project portfolios to ensure timely delivery of learning solutions that support business and departmental objectives
3. Guide the application of instructional design methodologies, adult learning principles, and performance consulting practices to address organizational performance needs
4. Establish and continuously improve instructional design processes, quality standards, and learning governance to ensure consistent, scalable, and effective learning solutions
5. Oversee the analysis, design, development, implementation, and evaluation of learning programs, curricula, and performance support resources
6. Manage learning operations, including oversight of the learning management system (LMS), learning analytics, reporting, course evaluations, and continuous improvement efforts
7. Partner with business leaders, learning teams, and stakeholders to identify performance gaps, recommend learning strategies, and resolve learning, performance, and operational challenges
8. Evaluate and implement learning technologies, delivery methods, and digital learning solutions that enhance learner engagement, accessibility, and business impact
9. Manage relationships with external vendors, content providers, and regulatory partners to ensure quality, compliance, and alignment with organizational standards
10. Monitor learning effectiveness, business outcomes, and team performance to drive continuous improvement and demonstrate the impact of learning initiatives

Qualifications

• Bachelor's Degree or Equivalent
  • Preferred: Master's Degree or Equivalent
• Experience Required: 8+ years of progressive experience in instructional design and learning solutions, including leadership experience

Additional Information

Nation-wide Medical Plan/Dental/Vision
401(k) and Flexible Spending Accounts
Employee Fuel Discount
Adoption Assistance
Tuition Reimbursement
Onsite Gym and Cafeteria
Weekly Pay

All your information will be kept confidential according to EEO guidelines