Learning Experience Delivery Specialist

Insights-Learning-; Austin (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Insights is a Learning and Development company focused on self-awareness to empower organisations. As a Delivery Consultant, you will partner with customers to design and deliver learning experiences that align with strategic goals and measurable outcomes.

You will facilitate both virtual and in-person sessions, build trusted relationships with practitioners and leaders, capture insights, and contribute to the evolution of our learning ecosystem.

Qualifications

• Customer-focused with a genuine passion for creating meaningful outcomes.
• Commercially curious, always looking for ways to deepen value and impact.
• Professional and credible, able to build trust at every level.
• Learning-oriented, continually reflecting, improving and sharing insight.
• Collaborative, enjoying working across teams to achieve the best outcomes.
• Confident in front of customers, bringing energy, presence and authenticity to every interaction.
• Highly experienced in Insights Discovery, holding and maintaining an active certification with a commitment to continuous professional development

Responsibilities

• Deliver engaging, relevant and impactful learning experiences that create real value for customers, facilitating both virtual and face-to-face sessions with confidence, gravitas and agility.
• Build credibility and trusted relationships with practitioners and senior leaders
• Help customers build capability, confidence and long-term success
• Ensure every engagement leaves customers clear on their next stage of development
• You'll be naturally curious about your customers, taking time to understand their challenges, ambitions and opportunities.
• Build trusted relationships that strengthen long-term partnerships
• Identify opportunities to deepen impact beyond the immediate engagement
• Help customers understand the full value of the wider Insights portfolio
• Support practitioner development, confidence and product adoption
• Capture and qualify opportunities that support future customer growth
• Develop collaborative partnerships with our sales colleagues, providing feedback and debriefing opportunities following delivery sessions
• Shaping the future of learning at Insights
• Your experience in the room matters. You'll play a key role in helping us continuously improve how we deliver learning experiences.
• Deliver with agility and flexibility to ensure sessions deliver against outcomes and objectives
• Contribute to the improvement of learning materials and facilitation approaches
• Share practical facilitation insight and best practice with colleagues
• Capture customer and practitioner feedback, themes and learning observations
• Identify opportunities to improve future delivery and customer experience
• Collaborate across the business to strengthen learning experiences and customer outcomes
• Contribute to communities of practice and shared learning

Skills

Customer-focused

Commercially curious

Professional credibility

Learning-oriented

Collaborative

Confident in front of customers

Insights Discovery certification

Job description

Insights is a Learning and Development company focused on self-awareness to empower organisations. As a Delivery Consultant, you will partner with customers to design and deliver learning experiences that align with strategic goals and measurable outcomes.

You will facilitate both virtual and in-person sessions, build trusted relationships with practitioners and leaders, capture insights, and contribute to the evolution of our learning ecosystem.