Learning Experience and Delivery Producer- Associate (Location Flexible)

RSM US LLP; Chicago (IL); Hybrid; USD 61,000 - 102,000; Full time

Job summary

RSM US LLP is seeking an Learning Experience & Delivery Associate to provide reliable production and delivery support for learning experiences across live, virtual, hybrid and digital modalities.

You will help sessions run smoothly by supporting logistics, technology, learner communications, materials, attendance and facilitator needs before, during and after delivery. The role emphasizes collaboration across teams and strengthening customer-service focus.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Strong organization, prioritization, problem-solving and follow-through skills.
• Proficiency with Microsoft PowerPoint, Word, Excel and SharePoint; ability to learn and use learning platforms and collaboration tools.
• Ability to work across teams, adapt to changing priorities and deliver high-quality work in a fast-paced environment.
• 1+ year of experience in learning operations, training support, events, administrative coordination, technology support or related work.

Responsibilities

• Support delivery of learning logistics across the product suite (including, but not limited to live, virtual, hybrid and digital learning) under guidance.
• Manage assigned producer tasks such as session setup, attendance tracking, chat/Q&A support, breakout support, materials links, recordings and follow-up items.
• Use checklists and run-of-show documents to ensure consistent execution.
• Communicate learner or facilitator issues promptly and professionally.
• Support LMS, calendar, materials and evaluation tasks as assigned.
• Document lessons learned and suggest process improvements within scope.

Skills

Communication skills

Organization

Adaptability

Team collaboration

Customer-service orientation

Education

Bachelor's degree or equivalent experience

Tools

PowerPoint

Word

Excel

SharePoint

Learning platforms

Collaboration tools

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. The Learning Experience & Delivery Producer- Associate provides reliable production and delivery support for learning experiences across modalities. This role helps sessions run smoothly by supporting logistics, technology, learner communications, materials, attendance and facilitator needs before, during and after delivery.

Key responsibilities

• Support delivery of learning logistics across the product suite (including, but not limited to live, virtual, hybrid and digital learning) under guidance.
• Manage assigned producer tasks such as session setup, attendance tracking, chat/Q&A support, breakout support, materials links, recordings and follow-up items.
• Use checklists and run-of-show documents to ensure consistent execution.
• Communicate learner or facilitator issues promptly and professionally.
• Support LMS, calendar, materials and evaluation tasks as assigned.
• Document lessons learned and suggest process improvements within scope.

Minimum qualifications

• Bachelor's degree or equivalent experience.
• Strong written and verbal communication skills, with the ability to tailor messages for different audiences.
• Strong organization, prioritization, problem‑solving and follow‑through skills.
• Proficiency with Microsoft PowerPoint, Word, Excel and SharePoint; ability to learn and use learning platforms and collaboration tools.
• Ability to work across teams, adapt to changing priorities and deliver high‑quality work in a fast‑paced environment.
• 1+ year of experience in learning operations, training support, events, administrative coordination, technology support or related work.
• Comfort supporting virtual meeting and collaboration technologies.
• Strong attention to detail, responsiveness and customer‑service orientation.

Preferred qualifications

• Degree or coursework in education, instructional design, human resource development, business or a related field.
• Experience in professional services, public accounting, consulting or a complex matrixed organization.
• Experience using AI‑enabled tools, learning technologies or data to improve quality, efficiency or learner experience.
• Experience producing virtual learning sessions, webinars, meetings or events.

Salary range

Compensation Range: $61,400 - $101,800. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

We believe flexibility and in‑person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship‑building. Some roles may be virtual or primarily on‑site based on role requirements, team priorities and client needs.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre‑disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail]. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

Why work at RSM?

At RSM, we accomplish meaningful work and make an impact on the world around us. We work hard to fully understand our clients and work even harder to understand and identify your unique skills. We celebrate the differences among us and empower our talented professionals to grow forward, both personally and professionally. Our clients benefit from fresh insights and energy as we collaborate to support them, and our teams enjoy a work environment that inspires and empowers them to thrive.