Learning Event Facilitator

Swooped; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Swooped is seeking a Training Event Facilitator to join its Enablement Operations team. In this pivotal role, you will coordinate training events across the organization, ensuring smooth execution and improving employee skill development. The ideal candidate possesses strong organizational, customer service, and collaboration skills, along with 2-4 years of relevant experience in a tech environment.

Qualifications

• 2-4 years of experience in a tech environment.
• Exceptional customer service and time management skills.
• Proficiency in English.

Responsibilities

• Coordinate and support global events for employees, partners, and customers.
• Manage event calendar and facilitate virtual events.
• Track and analyze event performance.

Skills

Organizational skills

Time management skills

Customer service skills

Team collaboration

Tools

Microsoft Office

Learning Management Systems (LMS)

Job description

2 days ago Be among the first 25 applicants

As a member of the Enablement Operations team, the Training Event Facilitator will play a critical role in coordinating and supporting global and regional events for the employees, partners, and customers of the hiring company. This position ensures the seamless execution of training events, contributing to the overall success of the company's enablement initiatives.

Tasks and responsibilities:

• Collaborate with cross-functional teams to define event scope, including objectives, target audiences, constraints, deadlines, and required deliverables or reports upon event completion
• Manage the event calendar, coordinating with hosts and presenters to confirm availability
• Facilitate virtual events as needed, leveraging the designated event platform
• Partner with stakeholders to develop supporting materials, such as slide presentations, handouts, and other collateral essential for event success
• Provide Marketing with key event details for invitations and communications
• Support event speakers by offering guidance, templates, and resources to enhance the quality of their presentations
• Track and analyze event performance, delivering metrics and insights for continuous improvement
• Publish recorded events and assets on the internal Learning Management System (LMS) or Content Management System (CMS)
• Provide backup administrative support to the Sales Enablement team as needed
• Respond to training scheduling requests from Authorized Training Partners (ATP)
• Maintain and update the lab calendar
• Schedule and review labs and classes based on ATP schedules and registrations
• Distribute firewall registration keys and ensure lab and student kit orders align with ATP requirements
• Manually update lab kits in accordance with the latest ATP registrations, verifying order accuracy
• Reconcile lab usage data with ATP orders to maintain accurate inventory tracking
• Ensure ATPs adhere to established processes and training timelines
• Provide student kit keys for internal technical support team training requests

Qualifications:

• 2-4 years’ experience in a tech environment
• Demonstrated ability to gather training requirements and identify necessary resources effectively
• Capable of working both independently and collaboratively within a team environment
• Exceptional customer service and time management skills
• Strong organizational skills with a keen attention to detail
• Proficiency in English (reading, writing, and speaking)
• Basic computer proficiency with intermediate-level skills in Microsoft Office, including Microsoft Teams
• Experience with Learning Management Systems (LMS) is preferred.

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, General Business, and Training

• Industries

  Computer and Network Security and Technology, Information and Media

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