Learning & Development Specialist — Onboarding & Training

hardrockdigital; Town of Florida (NY, NJ); On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible vacation allowance

Startup culture backed by a global/est

Job summary

Hard Rock Digital is seeking a Training & Development Specialist to join our Customer Operations team. The role focuses on onboarding training and will expand to product updates, quality, and staff development.

You will deliver both face-to-face and virtual sessions and train supervisors to train others. The position requires 3+ years in customer service and 5+ years as a trainer, with experience in call centers and a willingness to travel up to 50%.

Qualifications

• Minimum of 3 years experience in customer services and 5 years in a trainer position.
• Experience delivering training in face-to-face and virtual environments.
• Fluency in English; strong communication and facilitation skills.

Responsibilities

• Deliver regular onboarding training to new starter cohorts.
• Facilitate and deliver training sessions, develop objectives and ensure customer satisfaction.
• Work with content team to update training materials; transform knowledge base content into training materials.
• Monitor customer issues and provide training to resolve them.
• Coordinate with operations and upskill supervisors and agents.
• Deliver train-the-trainer courses; deliver training in face-to-face and virtual environments.

Skills

Customer service experience

Trainer experience

Adult learning principles

Communication skills

Fluency in English

Willing to travel

Job description

Hard Rock Digital is seeking a Training & Development Specialist to join our Customer Operations team. The role focuses on onboarding training and will expand to product updates, quality, and staff development.

You will deliver both face-to-face and virtual sessions and train supervisors to train others. The position requires 3+ years in customer service and 5+ years as a trainer, with experience in call centers and a willingness to travel up to 50%.