Learning & Development Process Specialist II

Cintas Corporation; Mason (OH); On-site; USD 60,000 - 82,000; Full time

Benefits offered by this job

Competitive Pay

401(k) with Company Match

Disability, Life and AD&D Insurance

Paid Time Off

Career Development

Job summary

Cintas Corporation, Mason, OH, is seeking a Business Process Specialist II - Learning & Development to steward Learning & Development systems, processes, and workflows. This role bridges business needs, technology capabilities, and operational execution to ensure learning solutions are efficient, compliant, scalable, and aligned with organizational objectives.

The incumbent supports continuous improvement initiatives through process management, stakeholder collaboration, data analysis, testing

Qualifications

• High school diploma or GED.
• Minimum two (2) years of experience supporting business systems, operational processes, analytics, project coordination, continuous improvement initiatives, or comparable functions.

Responsibilities

• Serve as a subject matter expert for Learning & Development systems and processes by supporting technology administration, system enhancements, issue resolution, and optimization efforts.
• Manage and execute operational workstreams, ensuring activities are prioritized, organized, and completed in accordance with established timelines, governance standards, and business objectives.
• Analyze business processes, system capabilities, and operational performance to identify opportunities for increased efficiency, automation, scalability, and continuous improvement.
• Produce, analyze, and communicate reporting and data insights while supporting data integrity, governance, compliance, audit, and reporting requirements.
• Coordinate testing, validation, and implementation activities related to system updates, enhancements, releases, and process changes to ensure successful deployment and adoption.
• Develop and maintain business documentation, process maps, procedures, job aids, and operational standards to promote consistency, compliance, and knowledge transfer.
• Partner with business leaders, HR teams, vendors, and other stakeholders to gather requirements, provide consultation, resolve issues, and support business initiatives.
• Identify operational risks, process gaps, dependencies, and complex business issues, providing recommendations and appropriate escalation to support informed decision-making and organizational success.

Skills

Experience with business systems

Analytics

Project coordination

Continuous improvement

Education

High school diploma or GED

Bachelor's degree preferred

Tools

LMS

HR technology

SAP SuccessFactors

Job description

Cintas Corporation, Mason, OH, is seeking a Business Process Specialist II - Learning & Development to steward Learning & Development systems, processes, and workflows. This role bridges business needs, technology capabilities, and operational execution to ensure learning solutions are efficient, compliant, scalable, and aligned with organizational objectives.

The incumbent supports continuous improvement initiatives through process management, stakeholder collaboration, data analysis, testing