Learning & Development Manager - Full time

Four Seasons Hotels and Resorts; Hawaii; On-site; USD 93,000 - 112,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life Insurance

401(k) / Roth

Paid time off

Training opportunities

Learning Subsidy

Employee travel program

Dry cleaning for uniforms

Meal benefits

Job summary

Four Seasons Maui is seeking an Learning and Development Manager to lead onboarding and development initiatives for the resort’s team. You will partner with department leaders to tailor training programs, ensuring service excellence and operational readiness across a luxury guest experience.

The role requires a minimum of 3 years in a managerial capacity, with experience in adult education and luxury hospitality.

Qualifications

• Minimum of 3 years in a managerial role.
• Experience in adult education or a similar environment.
• Experience in hotel operations, preferably luxury hospitality.

Responsibilities

• Lead onboarding and learning programs for employees and managers.
• Identify training needs with resort leaders and develop solutions.
• Manage training, development, and compliance programs.

Skills

Onboarding

Leadership training

Adult education

Communication

Facilitation

Instructional design

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Experience elevated luxury at Maui’s most glamorous oceanfront resort. Celebrate the wonders of Maui in our open-air beachfront Resort – and allow our team to pamper you in the spirit of Aloha. Inhale the fragrance of plumeria as you dip into our adults-only infinity pool. Or set out to explore the island; we’ll customize each step of your journey, then welcome you back to unwind in the most spacious accommodations on the island.

Learning andDevelopmentManager

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence. This role is part of the People and Culture division, reporting to the Assistant Director & Director ofPeopleand CultureDivision.Candidates must have valid authorization to work in the United States at the time of application.

What You Will Do

• Lead andfacilitateonboarding and learning programs, including Embark, Service Foundations, leadership development, compliance training, and other core learning initiatives for employees and managers.
• Partner with leaders across the resorttoidentifytraining needs, develop learning solutions, and support ongoing employee growth, performance improvement, and operational excellence.
• Manage training, development, and compliance programs, including Designated Trainer initiatives, management development, standards training, and safety requirements to ensure a highly engaged and successful workforce.

What You Will Bring

• Minimum of 3years experienceworking in a managerial capacity.
• Experience in adult education or a similar environment
• Experience in hotel operations, preferably luxury hospitality or other service environments; Experiencemanaging indiverse cultures.
• Excellent communication skills
• Facilitation skills
• Instructional design skills
• Strong analytical and critical thinking skills (i.e.ability toidentifywhen training is the actual solution and provide it ifrequired)
• Coaching skills Influencing skills
• Needs Assessment methodologies and learning needs identification
• Learning technologies, such as e-learning options and distance learning
• Theories and types of evaluation for measuring programfinancial impact, such as Kirkpatrick’s 4 levels
• Project planning tools and processes
• Communication and influencing strategies
• Basic budgeting,accountingandfinancial management
• Current on industry trends affecting workplace learning

What To Expect

• Full timeschedule based on operational needs, including evenings, weekends, and public holidays
• A physically active role

What We Offer You

• Salary Range:$93,000 - $112,000
• Comprehensive benefits package (Including Medical, Dental, Life Insurance, 401(k), Roth,etc)
• Paid time off including Vacation, Sick time, Live Well Day, Community Care Day
• Excellent Training and Development opportunities
• Learning & Development Subsidy
• Many career opportunities within the hotel and to other Four Seasons
• Employee Travel Program
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meal and Paid Meal Break

Be part of a cohesive team with opportunities to build a successful career with global potential.

Learn more about what it is like to work at Four Seasons – visit us:

fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.facebook.com/FourSeasonsJobs

https://twitter.com/FourSeasonsJobs

https://www.fourseasons.com/maui/landing-pages/property/careers.html

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal