Learning & Compliance Trainer

BCFS; San Antonio (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

BCFS Health and Human Services seeks a Training Specialist to coordinate, develop, deliver, and evaluate training across programs and locations. You will translate contracts, grants, and regulations into practical training for staff, ensuring readiness and audit-ready records.

You will collaborate with leadership, Compliance, and Quality Assurance to build training plans, maintain curricula, and monitor completion targets while delivering in-person, virtual, and online sessions to diverse staff.

Qualifications

• Bachelor's degree in education, human services, organizational development, human resources, social or behavioral sciences, or related field.
• Three (3) years of experience in training, staff development, or related program operations; experience delivering adult learning and tracking compliance requirements preferred.
• Licenses/Certifications: Relevant trainer certifications preferred, but not required.
• Experience with learning management systems, instructional design, and government-funded health and human services programs.

Responsibilities

• Coordinate and deliver required pre-service and position-specific training in accordance with contracts, grants, licensing standards, and BCFS policies; verify completion before staff independently perform duties.
• Develop and provide ongoing, annual, refresher, and specialized training as required by contracts and grants and as needed in response to changes or corrective action plans.
• Collaborate with Program Directors, Compliance, and Quality Assurance to identify training requirements and establish training plans.
• Maintain a current training matrix for assigned programs identifying required topics, frequency, target audiences, deadlines, and evidence of completion; update when changes occur.
• Design, update, and deliver standardized curricula, presentations, learning guides, and assessments using adult learning principles across in-person, virtual, and online formats.
• Develop and communicate training calendars that accommodate multiple locations, program schedules, and staff shifts.
• Assign and track required learning through the agency LMS; maintain attendance records, certificates, and assessment results.
• Monitor overdue training and coordinate remediation with supervisors; aim for at least 95% on-time completion.
• Provide monthly training compliance reports and quarterly summaries of completion rates and gaps to leadership.
• Evaluate training effectiveness through knowledge checks, participant feedback, and performance indicators; revise as needed.
• Coordinate training for new program launches, contract changes, expansions, and urgent needs to support staff readiness.
• Assist with grant monitoring, licensing reviews, audits, and corrective action follow-up by supplying training documentation.
• Maintain confidentiality of personnel and participant information and comply with BCFS standards.

Skills

Adult learning principles

Instructional design

Facilitation

Written communication

Interpersonal skills

Education

Bachelor's degree in education, human services, organizational development, human resources, social or behavioral sciences, or related field

Tools

Microsoft Office

Learning Management System (LMS)

Virtual training platforms

Job description

BCFS Health and Human Services seeks a Training Specialist to coordinate, develop, deliver, and evaluate training across programs and locations. You will translate contracts, grants, and regulations into practical training for staff, ensuring readiness and audit-ready records.

You will collaborate with leadership, Compliance, and Quality Assurance to build training plans, maintain curricula, and monitor completion targets while delivering in-person, virtual, and online sessions to diverse staff.