Training Specialist

10 BCFS Health and Human Services; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

BCFS Health and Human Services is seeking a Training Specialist to coordinate, develop, deliver, and evaluate training across programs and sites in Texas and beyond. The role converts contracts, grants, and regulatory requirements into practical training for staff, ensuring workforce readiness and audit-ready records.

You will collaborate with Program Directors, Compliance, and QA to plan trainings, maintain curricula, and track completion.

Qualifications

• Bachelor’s degree in education, human services, organizational development, human resources, social or behavioral sciences, or related field.
• Three (3) years of training, staff development, or related program operations; experience delivering adult learning and tracking compliance requirements preferred.
• Experience with learning management systems, instructional design, and government-funded health and human services programs preferred.

Responsibilities

• Coordinate and deliver required pre-service and position-specific training.
• Develop and provide ongoing, annual, refresher, and specialized training.
• Collaborate with Program Directors, Compliance, and Quality Assurance to identify training requirements.
• Maintain a current training matrix for assigned programs and update with changes.
• Design, update, and deliver standardized curricula, presentations, and assessments for in-person, virtual, and online formats.
• Develop and communicate training calendars for multiple locations.
• Assign and track required learning through the agency LMS or approved training database.
• Monitor overdue training and coordinate timely remediation; aim for at least 95% on-time completion.
• Provide monthly training compliance reports and quarterly summaries to leadership.
• Evaluate training effectiveness and revise training as needed.
• Coordinate training for new program launches, contract changes, and urgent needs.
• Assist with grant monitoring, licensing reviews, audits, and corrective action follow-up by supplying training documentation.
• Maintain confidentiality of personnel and participant information and comply with policies.
• Pass pre-employment drug screen and ongoing screenings; maintain valid driver’s license.

Skills

Adult learning principles

Instructional design

Organizational skills

Written communication

Presentation skills

Interpersonal skills

Microsoft Office

Learning management systems

Electronic training records

Multitasking

Education

Bachelor’s degree in education or related field

Tools

Learning Management System (LMS)

Job description

Education Requirements

Education Req: Bachelor’s degree in education, human services, organizational development, human resources, social or behavioral sciences, or related field.

Licenses and Certifications

Licenses/Certifications: Relevant trainer certifications preferred, but not required.

Preferences

Preferences: Experience with learning management systems, instructional design, and government- funded health and human services programs.

Work Experience

Work Experience: Three (3) years of experience in training, staff development, or related program operations; experience delivering adult learning and tracking compliance requirements preferred.

Position Summary

The Training Specialist coordinates, develops, delivers, and evaluates pre-service, ongoing, annual, and specialized training across BCFS Health and Human Services programs and locations. The position translates applicable contracts, grants, federal and state requirements, and agency policies into practical training for employees. Working with program leadership, Compliance, and Quality Assurance, the Training Specialist supports workforce readiness, accurate training records, audit preparedness, and consistent, high-quality service delivery.

Essential Functions and Measurable Deliverables

1. Coordinate and deliver required pre-service and position-specific training in accordance with applicable contracts, grants, licensing standards, and BCFS policies; verify completion before staff independently perform duties requiring such training.
2. Develop and provide ongoing, annual, refresher, and specialized training as required by individual contracts and grants and as needed in response to operational changes, staff development needs, compliance findings, or corrective action plans.
3. Collaborate with Program Directors, Compliance, and Quality Assurance to identify training requirements, establish training plans, and ensure deadlines and required competencies are met.
4. Maintain a current training matrix for assigned programs identifying required topics, frequency, target audiences, deadlines, and evidence of completion; update when contractual or regulatory requirements change.
5. Design, update, and deliver standardized curricula, presentations, learning guides, and assessments using adult learning principles across in-person, virtual, and online formats; review core materials at least annually.
6. Develop and communicate training calendars that accommodate multiple locations, program schedules, and staff shifts.
7. Assign and track required learning through the agency learning management system or approved training database; maintain complete, accurate, confidential, and audit-ready attendance records, certificates, and assessment results.
8. Monitor overdue training and coordinate timely remediation with supervisors; support the agency goal of at least 95% on-time completion of required ongoing training.
9. Provide monthly training compliance reports and quarterly summaries of completion rates, identified gaps, training effectiveness, and recommended improvements to leadership.
10. Evaluate training effectiveness through knowledge checks, participant feedback, and relevant performance indicators; revise training as needed.
11. Coordinate training for new program launches, contract changes, expansions, and urgent operational needs to support timely staff readiness.
12. Assist with grant monitoring, licensing reviews, audits, and corrective action follow-up by supplying training documentation and related technical assistance.
13. Maintain confidentiality of personnel and participant information and comply with BCFS professional, ethical, safety, and conduct standards.

Skills and Abilities Required

1. Knowledge of adult learning principles, instructional design, and effective facilitation methods.
2. Ability to interpret contractual, grant, regulatory, and agency training requirements and translate them into clear instructional materials.
3. Strong organizational, written communication, presentation, and interpersonal skills; ability to coordinate with geographically dispersed teams.
4. Proficiency with Microsoft Office, virtual training platforms, learning management systems, and electronic training records.
5. Ability to manage multiple priorities, evaluate training outcomes, work independently, and collaborate across departments.

Other Requirements and Responsibilities

1. Travel to BCFS program locations as needed to conduct training and support site-based learning.
2. Work a flexible schedule, including occasional evenings or weekends, to meet operational and training needs.
3. Comply with applicable agency policies and federal, state, licensing, and contractual requirements.
4. Meet applicable employment screening, background check, and work eligibility requirements.
5. Perform other duties as assigned.
6. Maintain confidentiality in all areas of program operations.
7. Maintain professional and ethical standards of conduct outlined in BCFS employee handbook including demonstrating respect for agency staff, clients, and community members and complying with required dress code at all times.
8. Pass a pre-employment drug screen and random drug screens throughout employment.
9. Provide proof of work eligibility status upon request.
10. Maintain a valid Driver’s License.
11. Pass a pre-employment and all criminal background checks.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

#LI-Training #LI-Associate #LI-Full-time

BCFS Health and Human Services established in 1944 is a non-profit organization with locations and nationally doing noble work across Texas and the United States, specializing in community-based care for at risk families and children (abused and/or neglected & domestic violence), prevention & early intervention services, housing for young adults aging out of the foster care system, mental health & life skill services, advocacy and case management coordination for survivors of human trafficking, medical programs for women who are pregnant or post-partum, and serving families who have a child with a disability or special needs by providing them with an opportunity to visit the world’s first theme park designed with individuals with special needs in mind.

EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.