Learning Business Partner

Truliant Federal Credit Union; Winston-Salem (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

No-cost medical, dental, vision

Prescription benefits

Paid holidays and PTO

401(k) with matching

Tuition reimbursement

Short/long-term disability

Teledoc

Onsite fitness facilities

EAP

Health flexible spending accounts

Dependent care FSA

Job summary

Truliant Federal Credit Union is seeking a Learning Business Partner to connect business priorities with practical development strategies that help teammates build skills and improve performance across frontline and operational teams.

This role will partner with leaders to identify capability gaps, translate priorities into learning roadmaps, and collaborate with designers, change managers, and measurement teams to deliver outcomes grounded in day-to-day operations.

Qualifications

• 5+ years of experience in Learning & Development, Organizational Development, or Human Resources roles with a consulting focus.
• Diagnosing business performance challenges and identifying workforce capability gaps, using a consulting approach to determine solutions.
• Understanding frontline operations such as branch banking, contact centers, lending, or member service functions.
• Connecting learning to business outcomes and building trusted relationships with leaders and partners.
• Bachelor’s degree required; strategic partner able to connect performance needs with teammate capabilities and member outcomes.

Responsibilities

• Serve as the strategic Learning & Development partner for assigned business areas, identifying capability gaps and shaping learning strategies.
• Translate business priorities and data into clear development roadmaps and measurable outcomes.
• Collaborate with learning experience designers, facilitators, change management, and measurement teams to design, pilot, launch, and improve initiatives.
• Ensure learning programs align with workflow and drive measurable improvements in teammate and member experience.

Skills

Consulting mindset

Workforce analytics

Frontline operations

Learning strategy

Stakeholder influence

Data interpretation

Cross-functional collaboration

Measurement & evaluation

Project coordination

Education

Bachelor's degree in HR/OD/education or related field

Job description

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Why this role matters

At Truliant Federal Credit Union, learning is one of the ways we improve lives. As a Learning Business Partner, you’ll connect business priorities with practical development strategies that help teammates build skills, serve members more consistently, and improve performance across frontline and operational teams. This is a meaningful opportunity for someone who enjoys consulting with leaders, solving real business challenges, and turning insight into learning solutions that make work easier, clearer, and more effective.

What you’ll do

In this role, you’ll serve as the strategic Learning & Development partner for assigned business areas, helping leaders identify capability gaps, clarify performance needs, and shape learning strategies that support business goals. You’ll work closely with leaders and cross-functional learning partners to ensure solutions are relevant, measurable, and grounded in the realities of day-to-day operations.

Day to day, you’ll:

Partner with leaders in areas such as branch operations, contact center, lending, and other member-facing teams to understand workforce capability needs and performance opportunities. Translate business priorities, operational data, quality insights, and teammate feedback into clear development strategies and learning roadmaps. Collaborate with learning experience designers, facilitators, change management, and measurement teams to design, pilot, launch, and improve learning initiatives. Beyond that, your work will help ensure learning programs are aligned to business workflows, focused on measurable outcomes, and designed to improve the teammate and member experience.

What you bring

We’re looking for a thoughtful, consultative learning professional who can build trust with leaders, ask the right questions, and connect development work to business results. You’ll be successful here if you can balance strategy with execution and stay focused on solving the right problem, not simply responding to a training request. This role is a great fit if you have:

Required Experience

5+ years of experience in Learning & Development, Organizational Development, or Human Resources roles with a consulting focus.

Required Skills

Diagnosing business performance challenges and identifying workforce capability gaps. Using a consulting approach to determine whether a need is best addressed through training, process improvement, leadership support, or another operational solution. Understanding frontline operations, such as branch banking, contact center environments, lending, or member service functions. Connecting learning and capability development to business outcomes, productivity, consistency, and member experience. Building trusted relationships and influencing business leaders, subject matter experts, and cross-functional partners. Interpreting operational data, employee feedback, quality insights, and workflow trends to recommend practical development solutions. Working with analytics or measurement partners to define success metrics and evaluate learning impact. Coordinating work across matrixed project teams with strong communication, organization, and follow-through.

Education/Certifications

Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field is required. You should also be comfortable operating as a strategic thought partner, asking clarifying questions, and helping leaders connect the dots between performance needs, teammate capabilities, and member outcomes.

What sets you apart

You don’t need to check every box, but here’s what will help you thrive in this role: Experience supporting frontline or customer-facing organizations. Experience working in financial services, contact centers, branch operations, lending, or other operational environments. A master’s degree in a related field. Experience contributing to capability frameworks, learning journeys, pilot programs, or measurement strategies.

What you’ll get

We believe in supporting our team members both professionally and personally. In this role, you can expect:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account

The opportunity to influence how teammates grow, learn, and deliver consistent service across member-facing and operational teams. A collaborative Learning & Development environment where your consulting voice, business insight, and recommendations can shape measurable outcomes. A culture that values inclusion, belonging, flexibility, and teammates feeling valued, empowered, and rewarded for the work they do. Room to grow professionally through cross-functional partnerships, exposure to business leaders, and work that connects learning strategy with real operational impact.

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our teammates make that happen daily. Through their diverse perspectives and backgrounds, our teammates come together to craft the best experience for every member wherever they are on their financial journey. Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.