Learning Business Partner

001 Truliant Federal Credit Union; Williamsburg Square (NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

No-cost medical coverage

Dental & vision

Paid holidays and PTO

401(k) match

Tuition reimbursement

Short & long-term disability

Wellness program

Teledoc access

Onsite fitness facilities

Employee Assistance Program (EAP)

FSAs

Volunteer hours

Job summary

Truliant Federal Credit Union is seeking a Learning Business Partner who will connect business priorities with practical development strategies, helping teammates build skills, serve members consistently, and improve performance across frontline and operations.

You’ll work with leaders and cross-functional partners to ensure solutions are relevant, measurable, and grounded in day-to-day workflows, with focus on driving member outcomes and business results.

Qualifications

• 5+ years in Learning & Development or related consulting roles.
• Diagnose performance gaps and design practical solutions.
• Experience with frontline operations or member service environments.
• Bachelor’s degree required; Master’s degree is a plus.

Responsibilities

• Serve as strategic L&D partner for assigned business areas.
• Identify capability gaps and shape learning strategies.
• Collaborate with designers, facilitators, and measurement teams to implement initiatives.
• Ensure programs align with workflows and measurable outcomes.

Skills

L&D strategy

OD consulting

Stakeholder mgmt

Analytics

Cross-functional

Education

Bachelor’s degree in HR/OD/Education

Master’s degree preferred

Job description

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves. Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Why this role matters

At Truliant Federal Credit Union, learning is one of the ways we improve lives. As a Learning Business Partner, you’ll connect business priorities with practical development strategies that help teammates build skills, serve members more consistently, and improve performance across frontline and operational teams. This is a meaningful opportunity for someone who enjoys consulting with leaders, solving real business challenges, and turning insight into learning solutions that make work easier, clearer, and more effective.

What you’ll do

In this role, you’ll serve as the strategic Learning & Development partner for assigned business areas, helping leaders identify capability gaps, clarify performance needs, and shape learning strategies that support business goals. You’ll work closely with leaders and cross-functional learning partners to ensure solutions are relevant, measurable, and grounded in the realities of day-to-day operations.

• Partner with leaders in areas such as branch operations, contact center, lending, and other member-facing teams to understand workforce capability needs and performance opportunities.
• Translate business priorities, operational data, quality insights, and teammate feedback into clear development strategies and learning roadmaps.
• Collaborate with learning experience designers, facilitators, change management, and measurement teams to design, pilot, launch, and improve learning initiatives.

Beyond that, your work will help ensure learning programs are aligned to business workflows, focused on measurable outcomes, and designed to improve the teammate and member experience.

What you bring

We’re looking for a thoughtful, consultative learning professional who can build trust with leaders, ask the right questions, and connect development work to business results. You’ll be successful here if you can balance strategy with execution and stay focused on solving the right problem, not simply responding to a training request. This role is a great fit if you have:

• Required Experience: 5+ years of experience in Learning & Development, Organizational Development, or Human Resources roles with a consulting focus.
• Required Skills: Diagnosing business performance challenges and identifying workforce capability gaps. Using a consulting approach to determine whether a need is best addressed through training, process improvement, leadership support, or another operational solution. Understanding frontline operations, such as branch banking, contact center environments, lending, or member service functions. Connecting learning and capability development to business outcomes, productivity, consistency, and member experience. Building trusted relationships and influencing business leaders, subject matter experts, and cross-functional partners. Interpreting operational data, employee feedback, quality insights, and workflow trends to recommend practical development solutions. Working with analytics or measurement partners to define success metrics and evaluate learning impact. Coordinating work across matrixed project teams with strong communication, organization, and follow-through.
• Education/Certifications: Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field is required. You should also be comfortable operating as a strategic thought partner, asking clarifying questions, and helping leaders connect the dots between performance needs, teammate capabilities, and member outcomes.

What sets you apart

You don’t need to check every box, but here’s what will help you thrive in this role:

• Experience supporting frontline or customer-facing organizations.
• Experience working in financial services, contact centers, branch operations, lending, or other operational environments.
• A master’s degree in a related field.
• Experience contributing to capability frameworks, learning journeys, pilot programs, or measurement strategies.

What you’ll get

We believe in supporting our team members both professionally and personally. In this role, you can expect:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account

Truliant’s mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our teammates make that happen daily. Through their diverse perspectives and backgrounds, our teammates come together to craft the best experience for every member wherever they are on their financial journey. Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.