Learning and Success Coordinator

Pitt Community College; Greenville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Pitt Community College in Greenville, NC seeks a Learning Center Coordinator to lead campus-wide tutoring and academic support, designing programs and evaluating outcomes to boost student success.

The role oversees operations, budgeting, staff recruitment and training, and collaborates with faculty to align services with course needs.

Qualifications

• Bachelor's degree in Education or related discipline.
• At least two years of experience in an educational or academic support setting.
• Previous supervisory experience.
• Experience with online tutoring platforms, LMS and academic support software (e.g., TracCloud) is preferred.
• Ability to tutor math or science may be beneficial.

Responsibilities

• Develop and maintain a structured tutor training program addressing tutoring practices, student engagement, referral procedures, accessibility, FERPA, technology, academic integrity, trauma-informed practices, and support for diverse learners.
• Design, implement, and assess tutoring programs, embedded tutoring, supplemental instruction, and student success workshops.
• Collaborate with faculty and academic divisions to align tutoring services with course needs and emerging student challenges; develops outreach strategies and promote tutoring programs.
• Manage the Learning Center’s daily operations and instructional technology.
• Collect, analyze, and report tutoring utilization, retention, and student learning outcome data to support institutional effectiveness and accreditation.
• Assists with developing and monitoring the Learning Center budget; initiate purchasing requests; maintain appropriate supplies, technology, and instructional resources; and ensure responsible stewardship of college funds.
• Responsible for recruiting, hiring, onboarding, scheduling, supervising, and evaluation of tutors, technical assistants, and lab staff.
• Performs tutoring session observations and reviews student feedback, data usage and learning outcomes to ensure the quality and effectiveness of academic support services.
• Provide direct academic support or operational assistance when needed while ensuring that students receive appropriate tutoring, technology assistance, and referrals.
• Oversee scheduling, usage tracking, early alerts, and reporting systems.
• Provides reports and documentation needed to compile and complete FTE reporting requirements.
• Recommend instructional materials, technology, equipment, and other resources to enhance services, and develop, implement, and periodically review Learning Center policies and procedures in collaboration with the Senior Director.
• Participate in college committees, initiatives, and presentations to support student success and institutional goals.

Skills

Tutoring methodologies

FERPA knowledge

Data-driven decision making

Supervisory abilities

Education

Bachelor's degree in Education or related discipline

Two years of experience in educational/academic support setting

Previous supervisory experience

Tools

TracCloud

Learning Management Systems

Job description

Job Vacancy Details

Under general supervision, the Learning Center Coordinator provides comprehensive leadership for campus-wide tutoring and academic support services. The Coordinator designs, implements, and evaluates innovative tutoring programs, embedded tutoring, supplemental instruction, and workshops to strengthen student success and retention. The role also includes responsibility for assessment, reporting, and innovative program development to enhance student outcomes.

What You'll Do

• Develop and maintain a structured tutor training program addressing tutoring practices, student engagement, referral procedures, accessibility, FERPA, technology, academic integrity, trauma-informed practices, and support for diverse learners.
• Design, implement, and assess tutoring programs, embedded tutoring, supplemental instruction, and student success workshops.
• Collaborate with faculty and academic divisions to align tutoring services with course needs and emerging student challenges; develops outreach strategies and promote tutoring programs.
• Manage the Learning Center’s daily operations and instructional technology.
• Collect, analyze, and report tutoring utilization, retention, and student learning outcome data to support institutional effectiveness and accreditation.
• Assists with developing and monitoring the Learning Center budget; initiate purchasing requests; maintain appropriate supplies, technology, and instructional resources; and ensure responsible stewardship of college funds.
• Responsible for recruiting, hiring, onboarding, scheduling, supervising, and evaluation of tutors, technical assistants, and lab staff.
• Performs tutoring session observations and reviews student feedback, data usage and learning outcomes to ensure the quality and effectiveness of academic support services.
• Provide direct academic support or operational assistance when needed while ensuring that students receive appropriate tutoring, technology assistance, and referrals.
• Oversee scheduling, usage tracking, early alerts, and reporting systems.
• Provides reports and documentation needed to compile and complete FTE reporting requirements.
• Recommend instructional materials, technology, equipment, and other resources to enhance services, and develop, implement, and periodically review Learning Center policies and procedures in collaboration with the Senior Director.
• Participate in college committees, initiatives, and presentations to support student success and institutional goals.

Our Values:

• Every role contributes to student success.
• We treat one another with respect and work together as one team.
• We embrace creativity, adaptability, and new ideas to stay relevant.
• We act with integrity, accountability, and responsible stewardship.
• We put students first, designing programs and services that help them thrive in college, career and life.

What We Are Looking For

Minimum Qualifications

• Bachelor's degree in Education or related academic discipline
• At least two (2) years of experience in an educational or academic support setting, including teaching/learning experience
• Previous supervisory experience

Preferred Qualifications

• Community College teaching experience
• Experience with online tutoring platforms, learning management systems and academic support software (ie: TracCloud)
• Experience in program development, assessment, and data-driven decision making
• Ability to tutor math or science

Required Knowledge, Skills & Abilities

• Ability to evaluate tutor qualifications and assign according to academic discipline, course needs, student demand, and applicable requirements.
• Knowledge of tutoring methodologies, supplemental instruction, learning support strategies, and evidence-based student success practices.
• Knowledge of higher education operations, academic support services, FERPA, accessibility requirements, and student support resources.
• Ability to exercise sound judgment, establish priorities, solve complex operational problems, and make independent decisions within established policies.

Additional Information

Work Environment: Work is performed primarily in a professional educational environment including the Learning Center, classrooms, computer laboratories, offices, and meeting spaces. The position regularly interacts with students, faculty, administrators, tutors, and campus support staff in both individual and group settings. Responsibilities include coordinating multiple concurrent activities, responding to changing student and operational needs, and utilizing computers and instructional technology throughout the workday. Occasional travel between campus locations or attendance at college meetings, professional development activities, conferences, and community events may be required.

Physical Demands:

• Work is primarily sedentary with frequent use of a computer, keyboard, and other standard office equipment.
• Requires frequent sitting, standing, walking throughout the Learning Center and campus facilities, Bending, reaching, and occasional lifting or carrying of materials, instructional resources, or equipment weighing up to approximately 25 pounds.
• Frequent verbal communication, active listening, visual concentration, and manual dexterity are required to support students, supervise staff, facilitate workshops, and prepare reports.

Normal Working Hours: Standard schedule, Monday – Friday; Flexibility is required to accommodate evening tutoring services, student workshops, registration periods, orientations, professional development activities, committee meetings, and occasional weekend events. Work hours may vary based on operational needs and the academic calendar.