Learning and Development Specialist - Trainer (South Bend)

Conduent; South Bend (IN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off and holidays

Paid training

Career growth and advancement

Supportive and inclusive work环境

Job summary

Conduent in South Bend, IN is seeking a Learning and Development Specialist – Trainer to design and deliver effective training for Indiana public assistance programs, applying adult learning principles and instructional design to improve employee readiness.

You will facilitate classroom sessions, assess learner needs, track progress, and collaborate with state partners to ensure consistent learning outcomes, coaching learners and providing constructive feedback in a professional, inclusive

Qualifications

• High School Diploma or GED with 2+ years’ experience in Indiana Eligibility Programs (SNAP, TANF, Medicaid).
• Experience using IEDSS, navigating system functions and case workflows to support learner understanding.
• Experience with Indiana Public Assistance Programs (SNAP, Medicaid, TANF) policy and guidelines including IEDSS online help.

Responsibilities

• Apply adult learning theories and instructional design to support learner engagement.
• Facilitate discussions in structured and unstructured learning environments.
• Adapt delivery methods based on audience needs and feedback.
• Collaborate with team members, leadership, state partners, and project staff to support learning goals.
• Analyze learning effectiveness and implement solutions while maintaining standards.
• Document learner status and progress with trackers.
• Coordinate across state tasks and engage employees across project areas for consistent communication.
• Coach learners and provide performance feedback in a professional environment.

Skills

Coaching

Oral communication

Written communication

Group presentation

Organizational skills

Time management

Education

High School Diploma or GED

Bachelor’s Degree or equivalent

Tools

IEDSS

Benefits Portal

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Title

Learning and Development Specialist – Trainer

Location

Onsite – South Bend, IN

Pay Rate

$22.28

Employment Type

Full-Time

Job Summary

We’re hiring a Learning and Development Specialist responsible for facilitating effective learning and development programs that support employee knowledge, skill development, and readiness to perform job responsibilities related to Indiana public assistance programs. This role applies adult learning principles, instructional design practices, and strong facilitation skills to deliver engaging classroom instruction, assess learner needs, track learner progress, and adjust delivery methods to improve learning outcomes.

Key Responsibilities

• Apply adult learning theories, instructional design principles, and established learning and development processes to support effective learner engagement.
• Facilitate open discussions and learner participation in both structured and less structured learning environments.
• Adapt delivery methods based on audience needs, learning objectives, and feedback to improve learning effectiveness.
• Collaborate effectively with team members, leadership, state partners, and project staff to support shared learning and development goals.
• Analyze learning effectiveness and implement appropriate solutions, with guidance from the learning and development supervisor, while maintaining instructional design standards and adult learning principles.
• Document learner status and progress throughout learning and development activities by maintaining accurate and up-to-date class trackers.
• Coordinate across state tasks and engage with employees across project areas to support consistent communication and execution.
• Coach learners, provide performance feedback, and maintain a safe, professional, and supportive learning environment.

Required Qualifications

• High School Diploma or GED with 2 plus years’ experience working with the Indiana Eligibility Program including SNAP, TANF, Medicaid, or related public assistance programs.
• Experience working in IEDSS, including navigating system functions, using online help resources, understanding case processing workflows, and applying system knowledge to support learner understanding of Indiana eligibility processes.
• Knowledge of the Indiana Public Assistance Programs (Supplemental Nutrition Assistance Program (SNAP), Medicaid, and Temporary Assistance for Needy Families (TANF) policy and guidelines including IEDSS online help.

Preferred Qualifications

• Bachelor’s Degree or equivalent years of experience as a facilitator.
• Experience facilitating training in a classroom, virtual, or hybrid environment.
• Experience using IEDSS, Benefits Portal, or related case processing systems.
• Ability to coach learners, provide constructive feedback, and support varied learning needs.
• Strong organizational skills with the ability to track learner progress and meet training timelines.
• Coaching, mentoring, or training experience.
• Strong oral communication and group presentation skills.
• Clear and professional written communication skills.
• Experience in facilitation/trainer role with experience with Indiana Eligibility Public Assistance Programs.
• Proven ability to maintain a high level of performance while consistently meeting established quality standards and delivering accurate, timely results.

What We Offer

• Competitive hourly pay
• Paid time off and holidays
• Paid training
• Career growth and advancement opportunities
• Supportive and inclusive work environment

Pay Transparency

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $22.28 per hour which may be below your state's minimum wage. Please take this into consideration when applying.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.