Learning and Development Specialist (40236)

Goodwill Gulf Coast; Alabama; On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading organization dedicated to community empowerment as a Learning and Development Specialist. You will be instrumental in developing training programs that equip employees with essential skills, thus contributing to the overall success of Goodwill Gulf Coast. This full-time position requires strong instructional design expertise and a commitment to the organization's mission.

Benefits

Paid Time Off

401(k) Retirement Savings Plan with employer matching

Health, Dental, Vision, and Life Insurance

Employer paid Long-term Disability Insurance

Supplemental Insurances

Qualifications

• Minimum 2 years' experience in training and learning development required.
• Strong computer skills including proficiency with Microsoft Office 365.
• Experience with Learning Management Systems preferred.

Responsibilities

• Designing, developing, and delivering training programs.
• Collaborating with SMEs to create engaging learning materials.
• Gathers and analyzes feedback to improve content delivery.

Skills

Instructional design

Training development

Strong communication

Collaboration

Organizational skills

Education

Bachelor's degree preferred

Tools

Learning Management Systems (LMS)

Microsoft Office 365

Job description

Job Details

Job Location: Mitchell - Mobile, AL

Position Type: Full Time

Education Level: Not Specified

Salary Range: $20.00 - $22.00 Hourly

Job Shift: Mon-Fri 8am - 4:30pm occasional evenings

Description

TITLE: Learning and Development Specialist DATE WRITTEN: 04/2025

DEPARTMENT: Human Resources and Training (HRT) SUPERVISED BY: HRT Director

SUPERVISES: n/a STATUS: Exempt/ Full-Time

Mission Contribution: The Learning and Development Specialist advances Goodwill Gulf Coast's mission by empowering employees with the skills, knowledge, and resources needed to perform at their best, grow professionally, and fulfill the organization's service commitments. Through targeted training initiatives, this role drives individual and organizational success, directly contributing to mission sustainability and community impact.

Function: The Learning and Development Specialist is responsible for designing, developing, coordinating, and delivering effective training programs for Goodwill team members. This role ensures learning initiatives align with strategic goals, regulatory requirements, and Goodwill Gulf Coast's core values, building a knowledgeable, high-performing workforce.

Essential Functions:

Training Content Development and Design

• Collaborates with subject matter experts (SMEs) to design, update, and improve training programs.
• Develops engaging learning materials and job aids across multiple formats (print, audio, visual, multimedia).
• Utilizes instructional design principles and learning technologies to maximize engagement and knowledge retention.
• Creates assessments and scenario-based evaluations to measure learning outcomes.
• Coordinates translation and accessibility support for diverse learners.

Training Delivery and Facilitation

• Trains Donated Goods management on how to train their employees in operations procedures
• Supports implementation of instructor-led training sessions, workshops, and eLearning courses.
• Delivers educational programs in large group, small group, and one-on-one settings.

Training Evaluation and Compliance

• Gathers and analyzes feedback from learners and managers to continuously improve content and delivery methods.
• Ensures training content remains current with organizational policies, compliance standards, and best practices.
• Evaluates the effectiveness of training by linking learning outcomes to operational performance metrics.
• Maintains accurate documentation and version control of all training materials.

Administrative and Reporting Functions

• Organizes and manages multiple training projects and timelines to ensure quality deliverables.
• Oversees and maintains systems administration of the Learning Management System (LMS), authoring software, and related platforms.
• Tracks and reports training metrics through monthly Training Stats Reports.

Collaboration and Mission Support

• Works closely with the HRT Director to prioritize and align training initiatives with organizational strategies.
• Serves as backup support for other HRT team members when needed.
• Represents Goodwill Gulf Coast at community events and professional meetings, including local SHRM chapter activities.
• Participates in fundraising events and professional development opportunities to stay current with training and workforce development trends.
• Acts as a positive role model, demonstrating Goodwill’s mission and values in all professional interactions.
• All other duties assigned.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

• Proficient in Microsoft Office 365 and general office equipment.
• Skilled in instructional design, training development, and learning assessment.
• Comfortable using Learning Management Systems (LMS) and authoring tools.
• Strong interpersonal, communication, and collaboration skills.
• Ability to design and deliver both technical and soft skills training.
• Organized with excellent time management skills; able to meet tight deadlines.
• Strong problem-solving, decision-making, and troubleshooting skills.
• Able to work independently with minimal supervision.
• Commitment to customer service, professionalism, and organizational values.
• Flexibility to work occasional nights, weekends, or extended hours.
• Ability to clearly explain and promote Goodwill's mission and services.
• Valid driver’s license (minimum 3 years), reliable transportation, and insurability through agency’s insurance carrier. Must be at least 21 years old.
• Obtain and maintain First Aid/CPR/AED certification per Goodwill policies.

Experience and Education Requirements:

• Minimum of 2 years’ experience in training and learning development required.
• Experience in instructional design and creation/implementation of training programs.
• Strong computer skills, including proficiency with Microsoft Office 365.
• Experience with Learning Management Systems preferred.
• Experience training individuals with disabilities and low socio-economic backgrounds preferred.

Physical Requirements:

• Ability to sit for extended periods of time.
• Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard.

Working Conditions/Hazards:

• Work performed in adequately lighted and ventilated office settings.
• Frequent travel required throughout the Gulf Coast area.

Critical Performance Factors:

• Effective presentation and facilitation skills.
• Strong planning, organization, and documentation.
• Professional interpersonal and collaboration skills.
• Excellence in curriculum design and program development.
• Consistent positive training evaluations and participant feedback.
• Compliance with all federal and state regulations.

Qualifications

• BENEFITS:
• Paid Time Off
• 401 (k) Retirement Savings Plan + employer matching
• Health, Dental, Vision, and Life Insurance
• Employer paid Long-term Disability and Life/AD&D Insurance
• Supplemental Insurances

At Goodwill Gulf Coast, you'll be part of a supportive and collaborative team dedicated to making a difference in the lives of others. If you're ready to embark on a rewarding journey where your skills align with a noble cause, we want to hear from you.

Equal Opportunity Employer/Veterans/Disabled