Learning and Development Specialist

Horicon Bank; Horicon (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Horicon Bank is seeking a Learning & Development Specialist to coordinate, administer, and execute training and development programs across the bank. You will support career development initiatives, shadow opportunities, and LMS activities to ensure a consistent employee development experience.

You will design and maintain training materials, monitor participation, and generate reports to evaluate program effectiveness.

Qualifications

• Experience in training, learning and development or program coordination.
• Office software proficiency: Word, Excel, PowerPoint; LMS familiarity.
• Ability to plan, prioritize, multitask, and work under deadlines.
• Excellent written and verbal communication; independent and collaborative work.
• Strong customer service and problem-solving skills.

Responsibilities

• Support coordination, administration, and execution of training and development programs across the Bank.
• Assist in the design, development, and implementation of training programs for employees.
• Manage and maintain the Learning Management System (LMS) with tracking, reporting, and content updates.
• Coordinate Career Paths and Shadow Program development initiatives.
• Develop and maintain bank-wide role descriptions with department managers for accuracy and career alignment.
• Support talent assessment processes by tracking results and maintaining documentation.
• Collaborate with managers and staff to coordinate career development opportunities.
• Create training materials, guides, and resources to ensure consistency.
• Schedule and assist with training sessions, workshops, and development programs.
• Support facilitation efforts for training programs as needed.
• Track program participation and summarize feedback for program evaluation.
• Maintain documentation and reporting related to training and participation.
• Review training materials to align with policies and regulatory requirements.
• Update knowledge and develop professionally through training opportunities.

Skills

Public speaking

Customer service

Program coordination

Time management

Education

Bachelor's degree in Business or related field

Associate degree in Business or related field

Tools

MS Word

MS Excel

PowerPoint

LMS

Job description

Role Summary:

The Learning & Development Specialist supports the coordination, administration, and execution of training and development programs across the Bank. This role assists with career development initiatives, employee growth programs, and learning activities by providing program coordination, resource management, and reporting. This role helps maintain consistent employee development experience through the administration of career paths, shadow opportunities, individual development planning resources, and the Learning Management System (LMS) tools.

Principal Duties and Responsibilities:

• Enthusiastically support the bank sales function by providing exceptional service to internal and external customers of the bank.
• Assist in the design, development, and implementation of training and development programs for new and existing employees.
• Support the administration and maintenance of the Learning Management System (LMS), including tracking, reporting, and content creation and updates.
• Coordinate and support development programs, including Career Paths and the Shadow Program.
• Develop, update, and maintain bank-wide role descriptions in collaboration with department managers to ensure accuracy, consistency, and alignment with role requirements and career development initiatives.
• Support talent assessment processes by tracking results and maintaining documentation.
• Work with managers, team members, and employees to coordinate and support career development initiatives and employee growth opportunities.
• Develop and maintain training materials, guides, and resources to ensure consistency across programs.
• Assist with coordination and scheduling of training sessions, workshops, and development programs.
• Support facilitation efforts for training and development programs as needed.
• Track program participation and summarize feedback to support evaluation of program effectiveness and identify potential improvement opportunities.
• Maintain accurate documentation and reporting related to training, development programs, and employee participation.
• Support the review and maintenance of training materials to help ensure alignment with internal policies, procedures, and regulatory requirements.

Additional Duties and Responsibilities:

• Update knowledge and develop professionally on a continuing basis. Participate in internal and external training and development opportunities as required.
• Perform other duties as assigned to fulfill the responsibilities of this role.
• Fully comply with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to the AML/CFT team

Knowledge, Skills, and Abilities:

• Associate or bachelor's degree in business, Human Resources, Education, or a related field preferred; or an equivalent combination of education and experience. Experience in training, learning and development, program coordination, employee development or related field preferred.
• Computer literacy includes experience with Office Suite, MS Word, MS Excel, PowerPoint and experience using or supporting Learning Management Systems (LMS).
• Ability to plan and prioritize work, handle multiple tasks concurrently; exercise good judgment in all areas of responsibility; and work effectively under pressure and deadlines.
• Must be able to work independently and produce quality results, as well as work in a collaborative team environment.
• Ability to speak in front of large groups of people and to express oneself clearly and articulately both orally and in writing. Must clearly convey training objectives and encourage trainees.
• Exceptional customer service skills with ability to solve problems and effectively communicate, both verbally and in writing, with customers and employees.

Working Conditions:

Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental concentration is necessary for listening and responding to various situations. Must be able to lift and move up to 20 pounds unassisted. Some twisting, bending, and turning is required. Work hours are generally during normal business hours and average 40 hours a week. Position requires some travel between locations, and unscheduled evening and weekend work.

This role description describes the general nature and level of work performed by employee assigned to this role. It does not state or imply that these are the only duties and responsibilities assigned to the role. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.

This role description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs to the employer and requirements of the role change.