Learning and Development Program Manager

Research Foundation of The City University of New York; New York (NY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

RFCUNY Benefits

Job summary

Research Foundation of The City University of New York (RFCUNY) seeks an experienced Program Manager for the CUNY SPS Office of Innovative Learning Solutions to lead energy training programs for DCAS. You will manage design, development, delivery and administration of learning offerings across multiple modalities, ensuring a high-quality learner experience.

You will coordinate vendor relationships, support procurement, monitor performance, and align learning initiatives with city

Qualifications

• Bachelor's degree required; advanced degree preferred in ID, training or e-learning.
• 3-5 years designing, developing, or implementing training for adult learners.
• 3-5 years in program and operations management and process design.
• Experience evaluating instructors for classroom or virtual delivery.
• Experience managing client and partner stakeholder relationships.
• Experience with City/state agencies preferred.
• Experience evaluating measurement and evaluation metrics preferred.
• Experience with Articulate 360 preferred.
• Experience with Blackboard LMS preferred.
• Industry certifications in instructional design or training facilitation preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and customer service.
• Ability to work independently and in a team.
• Strong computer skills: Word, Excel, PowerPoint, Outlook.

Responsibilities

• Support an action learning methodology to define process improvements and best-practice solutions related to education and training operations.
• Ensure vendor-delivered learning programs align with program goals and best practices for adult learners.
• Oversee CE/T learning events, facilitate data collection, and ensure completion of assessments with partners.
• Review and implement instructional content for in-person, remote, and self-paced delivery.
• Maintain curriculum portfolio by coordinating updates with SMEs and external partners.
• Partner with the Program Effectiveness team to evaluate training outcomes and vendor performance.
• Provide guidance to instructors and external partners to ensure quality delivery.
• Participate in program observations, vendor evaluations, and assessments of training delivery.
• Manage multiple priorities across vendors, stakeholders, and workstreams.
• Learn new processes and systems with minimal direction to support operations.
• Lead special projects that support energy savings initiatives and EMI program enhancements.
• Use Blackboard LMS to administer programs, track progress, and support instructors.
• Other duties as assigned.

Skills

Project management

Vendor management

Stakeholder management

Communication skills

MS Office

Education

Bachelor's degree

Master's degree in instructional systems design or related field preferred

Tools

Blackboard

Articulate 360

Job description

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).

The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.

We are pleased that you are interested in exploring opportunities to join RFCUNY.

Primary Location:

CUNY SCHOOL OF PROFESSIONAL STUDIES

Bargaining Unit

No

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers.

Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.

Description

The CUNY SPS Office of Innovative Learning Solutions (ILS) seeks an experienced, detail-oriented learning and development professional to join our training team in the role of Program Manager. This role will be an integral part of the Energy Training team that manages the design, development, delivery and administration of relevant learning programs on behalf of the Department of Citywide Administrative Services' (DCAS) Division of Energy Management. This program prepares City facilities personnel to make energy-smart decisions that assist the City of New York in meeting its greenhouse gas (GHG) emissions reduction goals. The program is designed to help facility professionals across City agencies envision a learning path specifically targeted to their professional and personnel development goals.

The Program Manager has an integral role in ensuring the effective management and delivery of the program's portfolio of energy training offerings. As the program partners with more external industry experts and vendors to deliver training, this role emphasizes partnership management, operational coordination, and the strategic administration of learning solutions. The Program Manager ensures that training providers meet program standards, oversees processes that support smooth delivery across multiple modalities, and collaborates with internal and external stakeholders to align learning initiatives with City agency needs and energy-management goals. This role is responsible for managing vendor relationships, coordinating program operations, supporting procurement and contracting processes, monitoring training performance, and ensuring a high-quality learner experience. The Program Manager also supports energy management subject matter experts to successfully deliver instructor-led training through the online Learning Management System('LMS') to ensure successful completion of courses. Through strong project management, communication, and analytical skills, the Program Manager supports an effective and scalable learning portfolio that advances the City’s energy-reduction and workforce-development objectives.

Duties And Responsibilities

• Support an action learning methodology to define process improvements and best-practice solutions related to emerging opportunities in education, workforce development, and training program operations.
• Ensure vendor-delivered learning programs align with program goals and adhere to current best practices for adult learners.
• Oversee the management and coordination of Continuing Education and Training (CE/T) learning events, facilitate data collection, and ensure completion of the assessment process in collaboration with delivery partners.
• Support the review, adaptation, and implementation of instructional content provided by vendors for in-person, remote, and self-paced delivery, ensuring alignment with program standards.
• Maintain an existing curriculum portfolio by coordinating updates with subject matter experts and external partners to ensure content remains relevant and aligned to energy-related local laws and policies.
• Partner with the Program Effectiveness team to evaluate training outcomes, vendor performance, and program impact, and make recommendations for improvement. performance, program impact, and make recommendations for improvement.
• Provide guidance and support to subject matter expert instructors and external training partners to ensure quality and consistency in program delivery.
• Participate in program observations, vendor evaluations, and assessments related to the delivery of energy management training.
• Manage multiple priorities, tasks, and projects across vendors, stakeholders, and program workstreams.
• Learn new processes, systems, and technology with minimal direction to support program operations.
• Lead special projects that support energy savings initiatives and/or enhancements to the EMI program.
• Leverage key functionality of the Blackboard Learning Management System to administer programs, including uploading and managing content, tracking learner progress, providing technical support for instructors, and ensuring learner assessment records are maintained appropriately.
• Other duties as assigned.

Qualifications

• Bachelor's degree. Master's-level degree in instructional systems design, training delivery or e-Learning development for adult learners preferred.
• 3-5 years' experience designing, developing, or implementing training for adult learners.
• 3-5 years' experience in program and operations management, including demonstrated process design and project management.
• Experience evaluating technical subject matter experts for instructor-led classroom or virtual delivery.
• Experience managing stakeholder relationships, including clients and partner organizations.
• Experience working with City and/or State agencies preferred.
• Experience analyzing measurement and evaluation metrics preferred.
• Experience with content authoring software such as Articulate 360, preferred.
• Experience with Learning Management Systems preferred, specifically Blackboard.
• Industry certifications in instructional design or training facilitation preferred.
• Organizational skills, attention to detail, and ability to follow established processes.
• Ability to communicate effectively, both orally and in writing.
• Excellent customer service skills.
• Ability to work independently and also collaboratively with the team and stakeholders.
• Strong computer skills required: (e.g., Microsoft Word, Excel, PowerPoint, Outlook.)

Please note: Candidates must be authorized to work in the United States. Sponsorship is not available for this position.

Cover Letter Required: Yes

Location: CUNY SPS, 119 W. 31st St., New York, NY, and Remote

Pay Range

$70,000 - $80,000

RFCUNY Benefits

RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement

The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.