Learning and Development Officer

Berkeley School of Business, Arts & Sciences; Berkeley (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Berkeley School of Business, Arts & Sciences is seeking a Learning and Development Officer to drive student engagement, manage admissions processes, and support training programme growth within the education sector.

You will engage with prospective students, corporate clients, and stakeholders, converting enquiries into enrolments and training engagements, while coordinating sessions and maintaining CRM records.

Qualifications

• Experience in admissions management and enrolment processes.
• Strong communication with students, corporates, and stakeholders.
• Ability to convert enquiries into enrolments and training engagements.

Responsibilities

• Admissions Management: Manage end-to-end student admissions from enquiry to enrolment.
• Inbound & Outbound Communication: Handle inquiries via email, phone, and digital channels.
• Lead Conversion: Convert prospective enquiries into enrolments and training engagements.
• Programme Advisory: Provide guidance on courses, certifications, and career pathways.
• Training Coordination: Schedule, logistics, and delivery of training programmes and corporate sessions.
• Business Development: Identify opportunities and support marketing to drive enrolments.

Skills

Admissions

Communication

Training Coordination

Business Development

Tools

CRM software

Job description

Home Hiring Learning and Development Officer

BERKELEY SCHOOL OF BUSINESS, ARTS & SCIENCES

Hiring Learning and Development Officer

You will be responsible for driving student engagement, managing admissions processes, and supporting training programme growth while contributing to organisational development initiatives. This role combines admissions management, client interaction, and business development within the education and training sector.

You will engage with prospective students, corporate clients, and stakeholders through effective communication, handling both inbound and outbound interactions. The role requires identifying opportunities to convert enquiries into enrolments and training engagements, ensuring consistent follow-ups, and delivering tailored guidance aligned with individual and organisational needs.

Responsibilities:

Admissions Management: Manage end-to-end student admissions from enquiry to enrolment while ensuring accuracy and compliance.

Inbound & Outbound Communication: Handle student and client enquiries across email, phone, and digital platforms with timely and professional responses.

Lead Conversion: Convert prospective student and corporate enquiries into enrolments and training engagements through consistent follow-ups.

Programme Advisory: Provide detailed guidance on courses, certifications, and career pathways tailored to individual and corporate needs.

Training Coordination: Manage scheduling, logistics, and execution of training programmes and corporate sessions.

Business Development: Identify new opportunities, support marketing initiatives, and contribute to revenue growth through enrolments and partnerships.

Client Relationship Management: Build and maintain long-term relationships with students, corporates, and strategic partners.

CRM & Data Management: Maintain accurate records of admissions, leads, and client interactions within CRM systems.

Learning & Development Support: Assist in enhancing training programmes, conducting needs analysis, and improving course delivery frameworks.

HR & Administrative Support: Support recruitment, onboarding, employee records management, and internal HR processes.

A competitive salary with performance-based incentives, clear career growth opportunities, continuous training and development, and a dynamic, multi-functional work environment focused on admissions, training, and business development.

Berkeley School of Business, Arts & Sciences

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