Learning and Development Manager

pacificsource; Springfield (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

PacificSource in Oregon is seeking a Learning and Development leader to assess needs, design solutions, and manage enterprise learning programs that empower our workforce. You will collaborate with HR and business leaders to create and deliver instructor-led, virtual, and digital training, and you will drive adoption and measurable impact across the organization.

The role requires guiding capability-building initiatives, maintaining records, and managing budgets while partnering with subject

Responsibilities

• Partner with functional managers and HR Business Partners to assess learning needs based on business priorities.
• Lead assigned Learning and Development initiatives through planning, coordination, execution, project management, and evaluation.
• Provide guidance on capability-building solutions to improve employee effectiveness and role performance.
• Develop learning resources, communication support, leader talking points, job aids, and adoption tools.
• Support process improvement, change management, and performance support efforts across the organization.
• Conduct needs assessments to identify skill gaps, change impacts, and staff development priorities.
• Develop project plans, schedules, and timelines based on identified needs and stakeholder input.
• Design, develop, deliver, and evaluate learning solutions, courses, digital resources, and performance support materials.
• Coordinate new employee orientation and enterprise learning programs that support onboarding and culture.
• Provide orientation and development resources for team leaders and managers.
• Measure effectiveness using assessments, learner feedback, adoption indicators, and performance measures.
• Identify and share best practices, lessons learned, and continuous improvement opportunities.
• Manage assigned projects from planning through implementation, evaluation, and refinement.
• Partner with trainers and subject matter experts to review learning plans and job aids.
• Maintain current learning records and submit reports to managers and executives as needed.
• Apply instructional approaches and learning technologies including ILT, virtual, hybrid, e-learning, and LMS.
• Oversee development of learning guides, digital references, and performance support materials.
• Ensure quality, accessibility, and cost-effectiveness of learning solutions.
• Maintain knowledge of current developments in learning and development and change management.
• Maintain collaborative partnerships with departments to support learning priorities and adoption.
• Participate in manager meetings as a Learning and Development team member.
• Support hiring, staff development, coaching, performance reviews, and feedback for direct reports.
• Monitor spending against the budget and take corrective action as needed.
• Partner with departments to improve interdepartmental processes using lean methodologies.

Job description

Looking for a way to make an impact and help people?

Join PacificSource and help our members access quality, affordable care!

PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Essential Responsibilities

• Partner with functional managers and HR Business Partners to assess technical, professional, leadership, change readiness, and employee development needs based on business priorities, company requirements, and evolving work processes.
• Lead assigned Learning and Development initiatives through planning, coordination, execution, project management, and evaluation.
• Provide guidance on capability-building solutions that improve employee effectiveness and role performance.
• Develop learning resources, communication support, leader talking points, job aids, and adoption tools to help employees and managers navigate organizational change.
• Support process improvement, change management, and performance support efforts across the organization.
• Conduct needs assessments to identify skill gaps, change impacts, and staff development priorities aligned with PacificSource goals and objectives.
• Develop project plans, schedules, and timelines based on identified needs, available resources, and stakeholder input.
• Design, develop, deliver, and evaluate learning solutions, courses, digital resources, job aids, and performance support materials for employees, managers, and teams.
• Coordinate new employee orientation, Customer Connection, and other enterprise learning programs that support onboarding, culture, customer experience, and role effectiveness.
• Provide orientation and development resources for team leaders and managers.
• Measure effectiveness using assessments, learner feedback, adoption indicators, behavior change, and performance measures.
• Identify and share best practices, lessons learned, and continuous improvement opportunities.
• Manage assigned projects from planning through implementation, evaluation, and refinement.
• Partner with functional trainers and subject matter experts to review and improve learning plans, checklists, job aids, and reference resources.
• Maintain current learning records and submit reports to managers, team leaders, and the Executive Management Group as needed.
• Apply appropriate instructional approaches, delivery methods, and learning technologies, including instructor-led, virtual, hybrid, e-learning, microlearning, learning management systems, digital job aids, knowledge bases, collaboration platforms, video, and multimedia tools.
• Oversee development of learning guides, digital reference resources, evaluation tools, multimedia visual aids, and performance support materials.
• Ensure quality, accessibility, and cost-effectiveness of solutions; research programs, tools, and materials; interview instructors and consultants; and recommend appropriate options.
• Maintain knowledge of current developments, methods, and techniques in learning and development, change management, performance support, and learning technology.
• Maintain collaborative partnerships with key departments to support business activities, learning priorities, and change adoption.
• Participate in manager and supervisor meetings as a key Learning and Development team member.
• In conjunction with the Director of Learning and Development, support hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, regular one-on-ones, and performance evaluations for direct reports.
• Monitor spending against the approved budget throughout the year and take corrective action where needed.
• Partner with other departments to improve interdepartmental processes using lean methodologies, visual boards, daily hu