Learning and Development Manager

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 65,000 - 95,000; Full time

Job summary

The Charleston Place in Charleston, SC is seeking a Learning & Development Manager to design, implement, and manage training programs that elevate colleague experience and guest service to Forbes Five-Star standards. You will lead property-wide initiatives, tailor content, and coach teams through onboarding, compliance, and leadership development, ensuring alignment with corporate guidelines.

This role requires a bachelor’s degree and 3+ years in L&D or training in luxury hospitality; strong

Qualifications

• Bachelor’s degree in HR, Hospitality, Business Admin, or related field.
• 3+ years in Learning & Development, HR, or Training roles in luxury hospitality.
• Strong facilitation, coaching, and presentation skills.
• Experience in Forbes-rated property or understanding Forbes Five-Star standards preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in Microsoft Office and e-learning platforms.

Responsibilities

• Lead property-wide L&D programs, including Forbes Five-Star training, new hire orientation, compliance, and leadership development.
• Ensure colleagues embody luxury service standards aligned with Forbes Five-Star expectations.
• Assess training needs and curate content such as manuals, digital resources, and videos.
• Facilitate engaging training sessions via in-person, e-learning, and on-the-job coaching.
• Ensure compliance training on safety, ethics, and legal requirements.
• Collaborate with department managers to create monthly L&D action plans and calendars.
• Tailor training programs with department heads to boost operations and guest service.
• Support career growth by establishing development paths for future leaders.
• Maintain communication with senior leaders regarding training initiatives and progress.
• Stay updated on industry trends and build relationships with training providers.

Skills

Facilitation

Coaching

Presentation

Time management

Microsoft Office

E-learning platforms

Communication

Leadership development

Education

Bachelor’s degree in HR, Hospitality, Business Admin, or related field

Job description

The Learning & Development Manager at The Charleston Place is responsible for designing, implementing, and managing all learning and development initiatives to enhance the colleague experience and drive operational excellence. This role ensures employees are equipped with the job-specific skills, service mindset, and expertise required to deliver exceptional guest experiences in alignment with Forbes Five-Star service standards. Collaborating closely with department leaders, the L&D Manager fosters a culture that reflects the company’s mission, vision, and values while enhancing colleague development and guest service excellence. This role also oversees the coordination, delivery, and implementation of corporate training initiatives and will support the development of tailored learning programs that address specific colleague needs while aligning with corporate structures and guidelines.DUTIES & RESPONSIBILITIES:Lead the execution of property-wide learning and development programs, including Forbes Five-Star training, new hire orientation, compliance training, and leadership development.Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five-Star expectations.Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.Facilitate engaging and interactive training sessions using various methods, including in-person workshops, e-learning modules, and on-the-job coaching.Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.Collaborate with department managers to create a monthly departmental learning and development action plan and calendarWork closely with department heads to tailor training programs that enhance operational performance and guest service excellence.Assist with implementing the service-aspect of departmental action plans specifically, SOP-related trainings, primarily on a one-to- one basis but also in group setting.Monitor guest and colleague feedback, including Forbes and internal quality audits, to continuously improve training effectiveness.Support career growth and retention efforts by establishing development paths for colleagues aspiring to leadership roles.Maintain clear communication with senior leaders and department managers regarding training initiatives and colleague progress.Stay updated on industry trends and best practices to introduce innovative learning strategies and hospitality excellence standards.Build relationships with local training providers, universities, and professional organizations to support colleague development opportunities.REQUIRED SKILLS & EXPERIENCE:Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field (preferred).3+ years of experience in Learning & Development, Human Resources, or Training roles, preferably in luxury hospitality.Strong facilitation, coaching, and presentation skills.Experience in a Forbes-rated property or a deep understanding of Forbes Five-Star standards is highly preferred.Excellent communication and interpersonal skills to engage employees at all levels.Strong organizational and time management skills, with the ability to balance multiple training initiatives.Proficiency in Microsoft Office and e-learning platforms.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:Ability to stand, walk, and move around the property for extended periods (up to 8 hours per shift).Capability to lift and carry materials, training equipment, or presentation tools (up to 25 lbs).Strong vision for reading documents, using computers, and assessing training materials in both digital and print formats.Ability to speak clearly and project voice for training sessions in large and small group settings.Manual dexterity to operate a computer, handle paperwork, and utilize multimedia training tools effectively.Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions._______________________________________________________________________________BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.