Director of Learning and Development

SupportFinity™; San Diego (CA); On-site; USD 95,000 - 105,000; Full time

Benefits offered by this job

Employee benefit card for discounted rates

Learning programs to sharpen skills

Career development opportunities

Corporate Social Responsibility activities

Job summary

SupportFinity™ is seeking a Director of Learning & Development to oversee training initiatives for Fairmont Grand Del Mar. You will work closely with People & Culture and department heads to develop and implement effective training programs.

The ideal candidate will have proven experience in leadership development and the luxury hotel industry. This role offers a salary range of $95,000 to $105,000 along with benefits such as employee discounts and career development opportunities.

Qualifications

• Proven experience developing and facilitating management and leadership training programs.
• Experience in a luxury hotel is an asset.
• Ability to manage simultaneous tasks in a fast-paced environment.

Responsibilities

• Implement and evaluate new training initiatives for operational effectiveness.
• Plan and present corporate training programs covering key topics.
• Conduct meetings to review performance trends and develop action plans.

Skills

Management and leadership development

Excellent communication

Customer-service focus

Strong prioritization skills

Job description

Director of Learning & Development

As the Director of Learning & Development at Fairmont Grand Del Mar, you will oversee and implement all training initiatives for the hotel and corporate functions. You will work collaboratively with People & Culture and department heads to assess needs, develop, facilitate, and evaluate training programs that drive operational effectiveness and guest satisfaction.

Job Responsibilities

• Implement and evaluate new training initiatives to maximize operational effectiveness and guest satisfaction.
• Plan, coordinate, and present corporate training programs in accordance with Accor requirements, covering topics such as harassment‑free workplace, diversity, communication, and leadership.
• Conduct meetings with Department Heads, trainers, and employees to review performance trends, develop action plans, and provide recognition.
• Facilitate and support Fairmont Learning Programs, focusing on New Hire Orientation, Heartist Journey, Service Culture, and Luxury Service Standards.

Qualifications

• Proven experience developing and facilitating management and leadership development training programs.
• Experience in a similar function within a luxury hotel is an asset.
• Strong prioritization skills and ability to manage simultaneous tasks in a fast‑paced environment.
• Excellent communication, customer‑service focused, positive attitude, and impeccable integrity.
• Strong communication and anticipation skills.

Benefits

• Employee benefit card offering discounted rates worldwide for you and your family.
• Learning programs through our Academies to sharpen your skills.
• Corporate Social Responsibility activities that allow you to make a difference.
• Career development opportunities with national and international promotion potential.
• Annual salary range: $95,000 – $105,000.