Learning and Development Manager

Beemok Hospitality Holdings LLC; Town of Charleston (NY); On-site; USD 70,000 - 120,000; Full time

Job summary

The Charleston Place, part of Beemok Hospitality Holdings LLC, seeks an experienced Learning & Development Manager to design and drive all staff training aligned with Forbes Five‑Star standards. You will lead programs, develop tailored learning, and collaborate with department leaders to boost guest service excellence and colleague growth.

Responsibilities include delivering varied training formats, ensuring compliance, and using audits to continuously improve outcomes.

Qualifications

• Bachelor’s degree in HR, Hospitality, Business, or related field.
• 3+ years in Learning & Development, HR, or Training in luxury hospitality.
• Experience with Forbes Five‑Star standards is highly preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead property-wide L&D programs, including Forbes Five‑Star training and leadership development.
• Align training with luxury service standards and corporate guidelines.
• Assess needs and curate content, manuals, and videos for colleague growth.
• Deliver engaging training via in-person, e-learning, and coaching.
• Monitor effectiveness via audits and feedback; drive enhancements.
• Collaborate with managers to plan monthly L&D action calendars.

Skills

Facilitation

Coaching

Presentation

Communication

Organization

MS Office

E-learning

Forbes Five-Star standards

Education

Bachelor's degree in HR/Hospitality/Business

Tools

Learning Management System (LMS)

Job description

The Learning & Development Manager at The Charleston Place is responsible for designing, implementing, and managing all learning and development initiatives to enhance the colleague experience and drive operational excellence. This role ensures employees are equipped with the job‑specific skills, service mindset, and expertise required to deliver exceptional guest experiences in alignment with Forbes Five‑Star service standards. Collaborating closely with department leaders, the L&D Manager fosters a culture that reflects the company’s mission, vision, and values while enhancing colleague development and guest service excellence. This role also oversees the coordination, delivery, and implementation of corporate training initiatives and will support the development of tailored learning programs that address specific colleague needs while aligning with corporate structures and guidelines.

DUTIES & RESPONSIBILITIES:

• Lead the execution of property‑wide learning and development programs, including Forbes Five‑Star training, new hire orientation, compliance training, and leadership development.
• Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five‑Star expectations.
• Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.
• Facilitate engaging and interactive training sessions using various methods, including in‑person workshops, e‑learning modules, and on‑the‑job coaching.
• Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.
• Collaborate with department managers to create a monthly departmental learning and development action plan and calendar.
• Work closely with department heads to tailor training programs that enhance operational performance and guest service excellence.
• Assist with implementing the service‑aspect of departmental action plans specifically, SOP‑related trainings, primarily on a one‑to‑one basis but also in group setting.
• Monitor guest and colleague feedback, including Forbes and internal quality audits, to continuously improve training effectiveness.
• Support career growth and retention efforts by establishing development paths for colleagues aspiring to leadership roles.
• Maintain clear communication with senior leaders and department managers regarding training initiatives and colleague progress.
• Stay updated on industry trends and best practices to introduce innovative learning strategies and hospitality excellence standards.
• Build relationships with local training providers, universities, and professional organizations to support colleague development opportunities.

REQUIRED SKILLS & EXPERIENCE:

• Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field (preferred).
• 3+ years of experience in Learning & Development, Human Resources, or Training roles, preferably in luxury hospitality.
• Strong facilitation, coaching, and presentation skills.
• Experience in a Forbes‑rated property or a deep understanding of Forbes Five‑Star standards is highly preferred.
• Excellent communication and interpersonal skills to engage employees at all levels.
• Strong organizational and time management skills, with the ability to balance multiple training initiatives.
• Proficiency in Microsoft Office and e-learning platforms.

PHYSICAL REQUIREMENTS:

• The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Ability to stand, walk, and move around the property for extended periods (up to 8 hours per shift).
• Capability to lift and carry materials, training equipment, or presentation tools (up to 25 lbs).
• Strong vision for reading documents, using computers, and assessing training materials in both digital and print formats.
• Ability to speak clearly and project voice for training sessions in large and small group settings.
• Manual dexterity to operate a computer, handle paperwork, and utilize multimedia training tools effectively.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose‑driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.