Learner Services Advisor

UMA Education; Oregon; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid Time Off

Remote work

Life Insurance

EAP

Volunteering Time Off

Pet Insurance

Job summary

Ultimate Medical Academy is seeking a Learner Services Advisor for a full-time remote role based in Oregon. You will guide and support students, helping them navigate courses, policies, and expectations while maintaining a student-first approach.

You will engage learners via voice, text, and video, identify at-risk students, contribute to retention strategies, and collaborate with teams to achieve departmental goals. Evening/weekend flexibility is required.

Qualifications

• High school diploma or equivalent required.
• Strong relationship-building and communication skills.
• Ability to learn basic technical computer skills and navigate tools.

Responsibilities

• Provide academic guidance and course navigation support.
• Serve as primary contact for learners via voice, text, and video.
• Collaborate on retention initiatives and support at-risk learners.
• Contribute to achieving retention and performance metrics.
• Engage with team members on camera and in digital spaces.
• Perform other duties as assigned.

Skills

relationship building

time management

written English

verbal English

Education

High School Diploma or equivalent

Tools

MS Office

Microsoft Teams

Job description

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus.

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program - EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off - 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

As a Learner Services Advisor, your purpose is to guide, support, and empower students throughout their educational journey, committed to understanding each learner's unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where learners thrive, succeed, and achieve their career goals in the allied health industry.

What You’ll Do:

• Academic Planning and Support : Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations.
• Student Support and Communication : Regularly engage with learners as a primary point of contact to address their non-academic inquiries and concerns, via voice, text, and video.
• Retention and Success Strategies : Collaborate with colleagues to develop and implement retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success.
• Performance Metrics and Success : Contribute to achieving individual, team, and departmental retention goals.
• Collaboration and Communication : Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
• Perform other duties as assigned .

Career Level Expectations:

• Entry-level position.
• Work is supervised.
• Communicates information that requires a high level of accuracy.
• Problems faced are often routine and require critical thinking.
• Desire for growth and professional development.

Required Skills/Experience:

• High School Diploma or equivalent experience.
• Skills - relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• 1+ years' experience in customer service, contact center or hospitality role.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills and abilities - critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.

Compliance:

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalation any compliance concerns to the Compliance department.

Work Environment/Physical Demands:

• This is a full-time remote position.
• Home office set up, quiet place to work, ability to be on camera, ability to be on camera, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Anticipated starting salary is based on experience and qualifications.

Compensation Range$19—$19 USD

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our students and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring students' educational and career success. We excel at building our students' confidence and empowering them to reach their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to our team members' success and to each other's success. We strive to create an environment that attracts and retains the best talent while offering continuous learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our students.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new ideas and challenges openly, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying what we do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are all critical to our success and that of our students. We strive to be inspired and to inspire others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We believe that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from all types of backgrounds by showing respect and humility when interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the focal point of our efforts.