Learner Engagement Officer - East Midlands (Acorn 0591)

Acorn Training LTD; Coalville (UT); Hybrid; USD 35,000 - 43,000; Full time

Benefits offered by this job

Pension scheme

Training & CPD

Westfield Health Scheme

Volunteer day

26 days annual leave

Job summary

Acorn Training Ltd is seeking a proactive Learner Engagement Officer for the East Midlands to champion adult learning services. You will build partnerships with external stakeholders, promote programmes and SWAPs, and drive learner referrals and enrolments while ensuring compliance and timely documentation.

You will deliver information, advice and guidance sessions, engage learners and employers, attend education events, and work with marketing to promote programmes.

Qualifications

• Level 2 IAG or equivalent qualification.
• GCSE grade A*-C (or equivalent) in English, Maths and ICT.
• Full driving licence.
• Desirable: L3 IAG or equivalent qualification.

Responsibilities

• Develop and nurture relationships with external stakeholders, community organisations and networks to foster partnerships for adult learning.
• Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and referral sources.
• Conduct information, advice and guidance sessions to inform potential learners about opportunities.
• Engage with potential learners, employers and community groups, providing information on available programmes.
• Maintain detailed learner referral information and coordinate with tutors and managers to support learning paths.
• Respond to referral inquiries and assist potential learners as required.
• Assess learner needs and provide tailored information, advice, guidance and support.
• Attend education and careers events to promote adult learning opportunities.
• Ensure recruitment, enrolment and contract documentation is completed in a timely, compliant manner.
• Meet monthly targets for programme starts, placements and progression.
• Develop learner engagement strategies to boost participation and attendance.
• Collect learner feedback for programme improvement.
• Collaborate with marketing to promote programmes to potential learners.

Skills

Stakeholder engagement

Learner engagement

Communication

IT skills

Teamwork

Education

Level 2 IAG or equivalent

GCSE English, Maths & ICT

Full driving licence

L3 IAG or equivalent (desirable)

Job description

Learner Engagement Officer - East Midlands (Acorn 0591)

We reserve the right to close this advertisement at any time if we receive suitable applications for the role.

Through proactive community and stakeholder engagement, you will champion the values of Acorn Training and the adult learning services we offer, inspiring individuals to enrol in our programmes. As a pivotal figure in promoting active participation and enriching the learning journey of adult learners, your responsibility lies in creating a nurturing educational environment. In this capacity, you will enhance learner referrals and enrolments for our adult learning programmes. By forging robust partnerships with external stakeholders, ensuring adherence to compliance standards, and providing essential management insights regarding referral generation, you will be at the forefront of driving growth.

Key Responsibilities

Develop and nurture strong and productive relationships with external stakeholders, community organisations, and networks to foster partnerships that support the growth and success of adult learning programmes.

Identify and actively promote suitable Adult Learning programmes and SWAPs to learners and sources that refer learners.

Conduct effective information, advice, and guidance sessions to ensure potential learners are well-informed about the range of opportunities available through our adult learning curriculum.

Engage proactively with potential learners, employers, and community groups, providing accurate and comprehensive information regarding available adult learning programmes.

Manage and maintain detailed learner referral information for each programme, facilitating smooth communication and information sharing with relevant tutors, the Skills Performance Manager, and relevant Heads of Curriculum.

Respond promptly to referral inquiries, offering necessary assistance and support in alignment with the specific requirements of potential learners.

Conduct comprehensive assessments of individual learner needs, aspirations, and challenges, delivering tailored information, advice, guidance, and support to facilitate their initial learning journey.

Attending education and careers events, schools/academies and employability events when required and actively promoting adult learning (and other programmes) to potential learners.

Ensure meticulous and timely completion of all recruitment, enrolment and other contract-related documentation, adhering to funding and regulatory requirements.

Meet monthly targets for programme starts, placements, and progressions, aligning with recruitment profiles.

Develop and implement learner engagement strategies that encourage active participation, attendance, and commitment to adult learning programmes.

Collect feedback from learners to identify opportunities for programme enhancement and continuously improve the quality of the learning experience.

Actively collaborate with marketing and communication teams to effectively promote adult learning programmes and engage potential learners.

Key Performance Indicators

Engagement Rate: The level of engagement with potential learners.

Referral Response Time: The speed at which enquiries and referrals are responded to.

Prospect to Referral Rate: the percentage of individuals engaged who convert to a referral.

Referral to Enrolment Rate: the percentage of referrals who convert to a programme enrolment.

Programme Starts: The number of learners who officially begin their chosen adult learning programme.

Diversity and Inclusion Metrics: The success in attracting learners from diverse backgrounds and underrepresented communities.

Referral Source Performance: The performance of different referral sources.

Learner Satisfaction: Measured through feedback surveys.

Timeliness of Documentation: The accuracy and punctuality of paperwork related to recruitment, enrolment, and learner records.

Monthly Target Achievement: The level of success in meeting or exceeding the monthly enrolment targets as defined by the recruitment targets.

Flexible working including home-based, centre-based, or hybrid job role dependant

Up to 26 days annual leave, with the option to purchase up to 10 additional days

Pension scheme to support your long-term financial wellbeing

Training and professional development, including CPD workshops and professional qualifications

Westfield Health Scheme with benefits including 13 healthcare services, cashback towards essential health bills, counselling and therapy treatments, fast access to MRI, CT, and PET scans, and discounted shopping vouchers

Wellbeing initiatives including Wellbeing Wednesdays and the Mental Health at Work Pledge

Disability Confident Leader, Menopause Workplace Pledge, Armed Forces Covenant, Ban the Box Employer, and secure prayer spaces

Annual paid volunteering day and charity initiatives

Cash incentives for Employee of the Month and Employee of the Year awards

£500 Recommend a friend scheme

Qualifications and specific trainingEssentialLevel 2 IAG or equivalent qualificationGCSE grade A*-C (or equivalent) in English, Maths and ICTFull driving licenceDesirableL3 IAG or equivalent qualificationExperienceEssentialTrack record of learner and stakeholder engagementEvidence of meeting and exceeding targetsExperience of providing excellent customer serviceDesirableExperience of working with employer networks, agencies and local authorities.KnowledgeEssentialDisplay an awareness, understanding and commitment to the protection and safeguarding of young people and vulnerable adultsKnowledge and understanding of safe and healthy working practicesHave an understanding of and be able to demonstrate a commitment to Equal Opportunities and DiversitySkillsEssentialAbility to engage and maintain positive working relationships with learnersExcellent IT skills, including familiarity with Microsoft Office packagesStrong communication skills – written, verbal and active listeningBe approachable, empathetic, and able to relate to individuals from diverse backgroundsFlexible and adaptable, being open to new ideas and adapting engagement strategies to the needs of learnersOrganisation and planning which demonstrates good time management and prioritisationWe welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy