Lean Six Sigma Process Improvement Leader

RTS - Regional Transit Service; City of Rochester (NY); On-site; USD 78,000 - 84,000; Full time

Benefits offered by this job

Flexible Spending Account (FSA)

Pension Plan

NYS Deferred Compensation Plan

Life, Disability & Supplemental Insur.

17 days of PTO upon hire

Paid Holidays

Employee Assistance Program

24/7 Fitness Center

Wellness Program

Public Service Loan Forgiveness (PSLF)

Employee Discounts & More

Job summary

RTS - Regional Transit Service in Rochester, NY is seeking a collaborative Business Process Improvement Manager to lead cross-functional projects that streamline operations, enhance customer service, and deliver measurable results. This role blends project management, Lean Six Sigma, systems thinking, and data analysis to drive change.

You will guide planning to implementation, map processes, analyze workflows, and support strategic decisions across departments.

Qualifications

• Bachelor's degree in a relevant field.
• 3 years PM, process improvement experience.
• Strong customer service and communication skills.

Responsibilities

• Lead business process improvement projects from planning through implementation.
• Analyze workflows, identify inefficiencies, and recommend process improvements.
• Apply Lean Six Sigma and continuous improvement methodologies.
• Facilitate process mapping, root cause analysis, and stakeholder workshops.
• Develop project plans, documentation, schedules, budgets, and performance metrics.
• Analyze operational and financial data to support strategic decisions.
• Improve customer service and workflows across departments.
• Lead change management efforts and ensure successful implementation of new processes.
• Perform other duties as assigned.

Skills

Leadership

Stakeholder engagement

Lean Six Sigma

Analytical thinking

Communication skills

Project management

Financial analysis

Education

Bachelor's degree in Industrial Engineering, Systems Engineering, Business, Operations Management, or related field

Tools

Process mapping tools

PM software

Job description

RTS - Regional Transit Service in Rochester, NY is seeking a collaborative Business Process Improvement Manager to lead cross-functional projects that streamline operations, enhance customer service, and deliver measurable results. This role blends project management, Lean Six Sigma, systems thinking, and data analysis to drive change.

You will guide planning to implementation, map processes, analyze workflows, and support strategic decisions across departments.