Lean Process Improvement Intern (Healthcare)

Mary Free Bed Rehabilitation Hospital; Grand Rapids (MI); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Hands-on Lean tools training

Professional portfolio of projects

Family culture

Job summary

Mary Free Bed Rehabilitation Hospital is seeking a Process Improvement Intern to support HR compliance, recruiting, onboarding, employee engagement, and general administrative tasks within the process improvement function.

The role provides exposure to Lean methodologies, A3 problem solving, and time-motion studies, with mentorship and opportunities to contribute to hospital operations and patient care improvements.

Qualifications

• Educational Background: Currently enrolled in an accredited program for Industrial Engineering, Industrial Operations, or Healthcare Administration.
• Lean methodologies and continuous improvement
• Proficiency in Microsoft Office (Excel for data analysis, PowerPoint for presentations)

Responsibilities

• A3 Thinking & Problem Solving: Assist in developing A3 reports to document root cause analysis and proposed countermeasures for operational challenges.
• Waste Walks & Observations: Conduct regular “Gemba” walks and waste identification sessions across clinical and administrative departments.
• Data Collection & Time Studies: Perform time-and-motion studies to establish productivity baselines and identify bottlenecks in patient flow or staff workflows.
• Process Mapping: Create current-state and future-state maps to visualize complex healthcare processes and support standardization.
• Visual Management: Assist in the design and implementation of visual cues, dashboards, and huddle boards to improve communication and transparency.
• Stakeholder Collaboration: Work alongside clinical staff, therapy teams, and leadership to validate findings and ensure sustainable changes

Skills

Lean methodologies

Excel

PowerPoint

Interpersonal skills

Education

Industrial Engineering / Industrial Operations / Healthcare Administration program enrollment

Tools

Microsoft Office

Job description

Mary Free Bed Rehabilitation Hospital is seeking a Process Improvement Intern to support HR compliance, recruiting, onboarding, employee engagement, and general administrative tasks within the process improvement function.

The role provides exposure to Lean methodologies, A3 problem solving, and time-motion studies, with mentorship and opportunities to contribute to hospital operations and patient care improvements.