Leadership Team Member at Richland Mall

Chick-fil-A; Waco (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Chick-fil-A Waco seeks a Leadership Restaurant Team Member to drive excellent guest experiences and develop internal leadership talent. You will mentor teammates, coach in policies and procedures, and uphold Chick-fil-A standards in both front-of-house and kitchen roles.

The role emphasizes a servant leadership mindset, initiative, and ownership to foster a positive, collaborative workplace and deliver consistently high service across all shifts.

Qualifications

• Excellent verbal and written communication skills.
• Takes initiative to make things happen.
• Leads by example and encourages others.
• A servant's heart.
• Has a team mindset.
• Takes ownership.
• Proven leadership experience in another restaurant and/or other industry role.
• Be at least 18 years old.
• Have a High School Diploma or equivalent.

Responsibilities

• Create a positive work environment for everyone.
• Coach, teach, and train team members on policies and procedures.
• Maintain personal knowledge of Chick-fil-A standards from training, stay up-to-date on in-house communications, initiate communications with team personnel to ensure compliance.
• Work in both Front of House and Kitchen Roles to serve guests with excellence.
• Create emotional connections with guests.
• Keep the restaurant neat, clean and orderly at all times.
• Open and/or close the restaurant leading the shift as a key holder.
• Identify and mobilize solutions for process execution gaps and/or areas that need attention.
• Use technology to place orders, give feedback, troubleshoot problems, and support restaurant operations.

Skills

Verbal and written communication

Initiative

Leads by example

Servant leadership

Team mindset

Ownership

Leadership experience in restaurant or

Education

High School Diploma or equivalent

Job description

Working at Chick-fil-A is more than just a job, it's an opportunity to gain valuable skills and life experience that goes beyond just serving a great product in a friendly environment. As a member of the Chick-fil-A Waco team, you become part of the story to positively influence others in a dynamic work environment focused on serving guests with excellence, consistently in every experience. As a leader, you set both the pace and tone for all that our dynamic team can do.

Committing to leadership is a development process within the Chick-fil-A Waco organization. We are intentional with investment in our Leadership Restaurant Team Members to grow and develop from within. We commit to people that want to grow and provide valuable training, skills, and opportunity for professional growth to better equip people for organizational leadership.

Requirements

• Excellent Verbal and Written Communication Skills
• Takes Initiative to Make Things Happen
• Leads by Example and Encourages Others
• A Servant's Heart
• Has a Team Mindset
• Takes Ownership
• Proven Leadership Experience History in Another Restaurant and/or Other Industry Role
• Be at least 18 years old
• Have a High School Diploma or equivalent

Responsibilities

• Create a positive work environment for everyone
• Coach, Teach, and Train Team Members on policies and procedures
• Maintain personal knowledge of Chick-fil-A standards from training, stay up-to-date on in-house communications, initiate communications with team personnel to ensure compliance.
• Work in both Front of House and Kitchen Roles to serve guests with excellence
• Create Emotional Connections with guests
• Keep the restaurant neat, clean and orderly at all times
• Open and/or Close the Restaurant leading the shift as a key holder
• Identify and mobilize solutions for process execution gaps and/or areas that need attention
• Use technology to place orders, give feedback, troubleshoot problems, and support restaurant operations

Most Chick-fil-A Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.