Leadership Opportunities - DC Metro

Crate and Barrel; McLean (VA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Crate and Barrel is seeking a Leader in McLean, VA to guide store teams in delivering exceptional customer experiences. You will coach associates, align with store goals, and drive performance through service excellence and visual standards.

The role emphasizes building a collaborative culture, communicating across leadership levels, and maintaining the store's vision while managing costs and outcomes in a fast-paced retail environment.

Qualifications

• Leadership responsibilities across multiple store levels.
• Strong communication with associates and leaders.
• Ability to coach and mentor to achieve goals.

Responsibilities

• Direct or indirect leadership of store teams to meet sales, customer service and visual standards.
• Foster collaboration across channels and drive a high-energy, engaging culture.
• Help execute store vision, mission and promotional initiatives.
• Set priorities with other store leaders and ensure clear store communications.
• Identify issues, analyze root causes, and implement solutions to improve results.

Skills

Leadership

Team management

Communication

Collaboration

Coaching

Job description

What does a Leader at Crate and Barrel look like? Your strategic thinking, passion for retail and home design, and your ability to connect with people will help you to excel in a leadership role at Crate and Barrel. As a leader in our stores, you inspire and empower associates to achieve their personal and professional goals. You also create an environment where associates want to provide an exceptional store experience for all of our customers. You coach and mentor associates to develop their talents, think big, and strive toward career advancement opportunities. Your commitment to high achievement and driving results is contagious to others and motivates them to do the same.

What you'll do:

Leadership-

• Directly or indirectly lead teams of associates at a variety of levels, depending on position, in setting and maintaining sales, customer service and/or visual merchandising goals and standards for all associates
• Encourage and foster collaboration, cooperation, and co-ownership across all business channels
• Building a high energy culture of fun and engagement focused on service and results
• Ensure the execution and standards of the store vision and mission

Job Knowledge-

• Establish priorities and set direction for associates in conjunction with other store leaders
• Ensure full understanding and awareness of all store communications including product information, current advertising, promotions and other marketing initiatives

Results Oriented-

• Achieve established goals, identify and analyze problems, and offer solutions that produce positive results.
• Help to manage controllable costs, profit and loss, and maintain fiscal responsibility for the store

Communication/Teamwork-

• Communicate with associates and other leaders on a regular basis
• Provide associate and customer feedback to associates and other store leaders