Leadership Development Program Manager

Joint Commission International; Oakbrook Terrace (IL); On-site; USD 82,000 - 106,000; Full time

Job summary

Joint Commission International is seeking a Talent Management Specialist to act as the operational engine behind enterprise leadership development, driving planning and execution for Elevate High Potential Leader Program launching in 2027 and expansion to multiple levels.

The role combines strong program and project management with Workday Talent and Workday Learning expertise, ensuring exceptional participant and executive experiences.

Qualifications

• Bachelor’s degree in HR, OD, Education, Business, Communications, PM, or related field, or equivalent experience.
• 3+ years of experience managing programs or projects in leadership development, talent management, learning and development, HR, or related environment.
• Ability to run complex, high-visibility programs with multiple stakeholders, firm deadlines, sensitive information, and changing requirements.
• Strong working experience with Workday Talent and Workday Learning or closely comparable enterprise talent and learning platforms.
• Excellent project planning, organization, written communication, stakeholder coordination, problem solving, and attention to detail.
• Professional presence and the ability to remain calm, discreet, flexible, and effective under pressure.
• Proficiency with Microsoft 365, including Excel, PowerPoint, Word, Teams, Outlook, and collaborative project-tracking tools.

Responsibilities

• Manage leadership programs from design handoff through launch, delivery, evaluation, and closeout, using disciplined project plans, milestone tracking, risk management, and decision logs.
• Coordinate participant selection workflows, onboarding, assessments, executive coaching, business-school style sessions, enterprise challenge work, executive and board-related experiences, capstone activities, and alumni follow-through.
• Run the behind-the-scenes operating rhythm for the full leadership portfolio, including new manager, experienced leader, high-potential, senior leader, and executive development offerings as assigned.
• Maintain program standards, calendars, templates, playbooks, rosters, dependencies, issue logs, and lessons learned to enable repeatable delivery.
• Build and maintain integrated project plans with clear owners, dates, dependencies, deliverables, risks, and status updates.
• Anticipate operational needs, identify gaps early, develop contingencies, and elevate decisions with recommended options.
• Coordinate multiple workstreams simultaneously while adapting calmly to changing priorities, participant needs, and executive schedules.
• Ensure all materials, records, communications, contracts, invoices, and approvals are complete, accurate, current, and stored appropriately.
• Coordinate participant nominations, eligibility review, invitations, enrollment, onboarding, attendance, learning assignments, development plans, and completion requirements.
• Serve as the primary operational liaison for facilitators, executive sponsors, coaches, vendors, subject matter experts, HRBPs, and program participants.
• Prepare executive sponsors and faculty with concise briefs, run-of-show documents, participant context, roles, logistics, and decisions needed.
• Create a polished, high-touch participant experience while maintaining confidentiality, fairness, and consistent program standards.
• Own end-to-end logistics for in-person, virtual, and blended sessions, including scheduling, rooms, technology, accessibility, catering, travel interfaces, materials, registration, and day-of execution.
• Develop detailed run-of-show plans, facilitator packets, participant guides, production checklists, backup plans, and post-session follow-up.
• Remain composed and solutions-oriented during live delivery; resolve issues quickly without disrupting the learner or executive experience.
• Support selected facilitation, orientation, office hours, or participant briefings when appropriate.
• Use Workday Talent to support participant data, talent review connections, development plans, skills, succession related information, and program reporting as appropriate.
• Administer leadership development offerings in Workday Learning, including courses, programs, sessions, assignments, materials, attendance, completions, evaluations, and reports.
• Support testing, troubleshooting, user guidance, data reconciliation, and continuous improvement for talent and learning processes.
• Coordinate with the Senior Talent Management Specialist to ensure leadership development operations align with enterprise talent governance and system standards.
• Implement evaluation plans using participation, completion, learner feedback, assessment, application, behavior, and relevant business outcome measures.
• Prepare dashboards, executive updates, cohort status reports, risk summaries, and post-program recommendations.
• Draft clear, audience-specific communications for participants, nominees, managers, sponsors, coaches, and executives.
• Use feedback and operating data to improve curriculum flow, logistics, participant support, and program scalability.

Skills

Program and Project Management

Attention to Detail

Executive and StakeholderCommunication

Composure Under Pressure

Collaboration and Service Orientation

Adaptability

Workday Talent and Learning Fluency

Microsoft 365

Education

Bachelor’s degree or equivalent

Tools

Workday Talent

Workday Learning

Microsoft 365

Job description

Joint Commission International is seeking a Talent Management Specialist to act as the operational engine behind enterprise leadership development, driving planning and execution for Elevate High Potential Leader Program launching in 2027 and expansion to multiple levels.

The role combines strong program and project management with Workday Talent and Workday Learning expertise, ensuring exceptional participant and executive experiences.