Lead Zone Facilitator

Sportyard; Town of Charleston (NY); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Unlimited Sportyard membership

Priority access to camps, events, and premium shifts

Job summary

A leading recreational facility in the Town of Charleston is seeking a Lead Zone Facilitator to ensure activity zones operate effectively and safely. This role requires strong leadership and communication skills, prior experience in supervising staff, and the ability to engage with kids ages 5-14. You'll be responsible for managing zones during peak times and ensuring guest safety and satisfaction. The position offers competitive hourly pay ranging from $22-$26, with opportunities for growth in Operations and Program Leadership.

Qualifications

• Prior experience supervising or leading others is essential.
• Strong communication skills and presence are required.
• Certification in CPR / First Aid or willingness to obtain it.
• Must be comfortable working nights, weekends, and peak hours.
• Experience working with kids ages 5–14 is an asset.

Responsibilities

• Ensure activity zones run safe and smooth during busy times.
• Coach and support Zone Facilitators in the moment.
• Handle escalation of issues independently and properly.
• Maintain high energy and engagement in activity zones.
• Ensure safety rules are applied consistently.

Skills

Supervising or leading others

Strong communication

CPR / First Aid certification

Working with kids (ages 5–14)

Job description

The Role (Straight Talk)

You are the on-floor standard setter.

As a Lead Zone Facilitator, you ensure our activity zones run safe, smooth, and high-energy, especially during busy periods. You don’t sit behind a desk and you don’t “manage from the sidelines.” You lead by being present, decisive, and calm when things get hectic.

When you’re working, the floor should feel noticeably better.

What You’re Responsible For (Outcomes, Not Tasks)

1. Floor execution

• Zones stay staffed, organized, and moving
• Transitions happen without chaos
• No dead zones, no confused staff, no long backups

2. Safety & rule enforcement

• Safety standards are applied consistently
• Unsafe behavior is corrected immediately
• Escalations are handled calmly and correctly
• You know when to pause or shut down a zone

3. Supporting Zone Facilitators

• You coach in the moment, not after the shift
• You model what “good” looks like
• You help new staff ramp quickly
• You address weak performance early

4. Energy & guest experience

• Kids stay engaged and confident
• Parents know who’s in charge
• Issues are handled without drama
• The experience feels intentional, not chaotic

5. Escalation & communication

• You handle most issues independently
• You escalat­e incidents properly and promptly
• You keep Ops Manager informed — no surprises

What This Role Is Not

• Babysitting
• A desk job
• A “manager” title without responsibility
• A replacement for the Ops Manager or GM

This is on-floor leadership.

• Prior experience supervising or leading others
• Strong communication and presence
• CPR / First Aid certified (or willingness to obtain)
• Comfortable working nights, weekends, and peak hours
• Comfortable working with kids ages 5–14

Age & Eligibility

• Applicants must be at least 18 years old
• Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only

Application Standards

We take our hiring process seriously and expect the same from applicants.

• Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
• If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

• $22–$26/hour, based on experience and performance
• We pay above market because this role carries real responsibility
• Clear growth paths into Operations, Coaching, or Program Leadership
• Priority access to camps, events, and premium shifts
• Unlimited Sportyard membership