Lead Zone Facilitator

Sportyard Training & Trick Shots; Charleston (SC); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Above-market pay

Clear growth paths

Priority access to events

Unlimited membership

Job summary

A leading activity center in Charleston, South Carolina is seeking a Lead Zone Facilitator to ensure activity zones are safe, organized, and energetic. The role requires strong leadership and communication skills, as well as the ability to work with children ages 5-14. Candidates must be CPR certified or willing to obtain certification. The position offers a competitive pay range of $22-$26 per hour based on experience and performance, along with benefits like unlimited membership and growth paths into coaching or operations.

Qualifications

• Prior experience supervising or leading others.
• CPR / First Aid certified or willing to obtain.
• Able to work nights, weekends, and peak hours.

Responsibilities

• Ensure activity zones run safe, organized, and energetic.
• Coach and support Zone Facilitators in real-time.
• Maintain safety and enforce rules consistently.
• Handle escalations and communicate effectively.

Skills

Strong communication

Leadership experience

CPR / First Aid certification

Comfortable working with kids ages 5-14

Job description

The Role (Straight Talk)

You are the on‑floor standard setter.

As a Lead Zone Facilitator, you ensure our activity zones run safe, smooth, and high‑energy, especially during busy periods. You don't sit behind a desk and you don't "manage from the sidelines." You lead by being present, decisive, and calm when things get hectic.

When you're working, the floor should feel noticeably better.

What You're Responsible For (Outcomes, Not Tasks)

• Floor execution
• Zones stay staffed, organized, and moving
• Transitions happen without chaos
• No dead zones, no confused staff, no long backups
• Safety & rule enforcement
• Safety standards are applied consistently
• Unsafe behavior is corrected immediately
• Escalations are handled calmly and correctly
• You know when to pause or shut down a zone
• Supporting Zone Facilitators
• You coach in the moment, not after the shift
• You model what "good" looks like
• You help new staff ramp quickly
• You address weak performance early
• Energy & guest experience
• Kids stay engaged and confident
• Parents know who's in charge
• Issues are handled without drama
• The experience feels intentional, not chaotic
• Escalation & communication
• You handle most issues independently
• You escape incidents properly and promptly
• You keep Ops Manager informed — no surprises

What This Role Is Not

• Babysitting
• A desk job
• A "manager" title without responsibility
• A replacement for the Ops Manager or GM

Requirements

• Prior experience supervising or leading others
• Strong communication and presence
• CPR / First Aid certified (or willingness to obtain)
• Comfortable working nights, weekends, and peak hours
• Comfortable working with kids ages 5-14

Age & Eligibility

• Applicants must be at least 18 years old
• Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only

Benefits

• $22-$26/hour, based on experience and performance
• We pay above market because this role carries real responsibility
• Clear growth paths into Operations, Coaching, or Program Leadership
• Priority access to camps, events, and premium shifts
• Unlimited Sportyard membership