Lead Wellness Director

Massage Envy; Glendale Heights (IN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with match

Paid vacation

Life insurance

Disability insurance

Flexible scheduling

Product and service training

One complimentary massage/skincare/​or

Product discounts

Job summary

Massage Envy Keystone at the Crossing in Indianapolis, IN seeks a Lead Wellness Director to guide the team, drive guest experiences, and promote Total Body Care. You will coach staff, manage front desk operations, and help grow the client base through personalized service.

The role emphasizes training, scheduling flexibility, and collaboration with the Clinic Manager. Competitive pay, benefits, and growth opportunities are offered across a supportive wellness-focused network.

Qualifications

• Minimum 1 year of retail or sales experience.
• Prior leadership or management experience.
• Associate or bachelor's degree preferred.
• Strong math and computer skills with ability to multitask.
• Excellent people skills and ability to build guest relationships.
• Knowledge of massage/skincare services and total body care.

Responsibilities

• Help set team goals and provide regular updates to motivate the team.
• Assist the Clinic Manager with admin tasks and team development.
• Schedule front desk operations and manage wellness training.
• Advise clients on services and care plans for individual needs.
• Promote Massage Envy Wellness Program and future bookings.
• Support clinic flow by greeting clients and handling inquiries.
• Grow and retain client base through service and outreach.
• Provide a leadership presence while developing future leaders.

Skills

Retail sales

Leadership

Customer service

Math skills

Computer skills

Education

Associate or Bachelor's degree

Tools

Front desk software

Inventory management systems

Job description

8555 N. River Road, Ste. 140, Indianapolis, IN 46240 • Massage Envy - HTC, Noblesville, Keystone

Lead Wellness Director

Massage Envy Keystone at the Crossing

Be Supported as You Pursue Your Career in Wellness

At Massage Envy Hamilton Town Center, we encourage your passion, empower your growth, and value YOU. As a team, we're committed to delivering excellent experiences and growing our member base to help more people on their wellness journey.

• Competitive base pay of $16.00-$17.00/hour, plus bonuses and commissions.
• $1.00/hour raise after successful completion of sales and administrative training (6-8 weeks), with potential to earn $20.00+/hour within the first year through commissions.
• Healthcare benefit with an employer contribution toward coverage for full-time employees (30+ hours per week).
• 401(k) with employer match.
• Paid vacation for full-time employees after 1 full calendar year of employment.
• $25,000 of employer-paid life insurance for full-time employees.
• Employer-paid short-term disability for full-time employees.
• Flexible scheduling for a better work/life balance.
• In-depth product and service training.
• One complimentary massage, skincare, or stretch service each month.
• 40% off all products.

Qualified Candidates

• At least 1 year of previous retail or sales experience.
• Prior leadership or management experience.
• Associate or bachelor's degree preferred.
• Critical thinkers with excellent math and computer skills and the ability to multitask.
• Strong people skills and the ability to establish positive relationships with guests.
• Supporters of total body care with a general knowledge of massage and skincare services.
• Reliable transportation and residence within 30 minutes of Noblesville, IN.
• Ability to work 35-40 hours per week, including a combination of days, evenings, and weekends.
• May be required to work at our sister location approximately 6 miles away.

Day-to-Day

• Help set team goals and provide frequent updates to motivate and support the team.
• Assist the Clinic Manager with administrative tasks and ongoing team development, including:
  • Wellness Coordinator training and coaching.
  • Front desk scheduling and operations.
  • Inventory management and ordering.
  • Supporting consistent front desk procedures and service standards.
• Advise clients on the best combination of services and providers for their individual needs.
• Promote the value of Total Body Care by educating clients on new and expanded services, recommending the Massage Envy Wellness Program, booking future services, and encouraging home-care retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain the client base through in-person service and phone/email outreach.
• Serve as a positive leadership presence for the team while continuing to develop the skills needed for future advancement.

Culture & Support

• Award programs, including Sales Associate of the Year.
• Trained leadership that is invested in YOUR success.
• A caring, supportive community of professionals who uplift one another and share knowledge.
• A clear opportunity to develop leadership skills and prepare for future advancement within the clinic.

*ME SPE Franchising, LLC ("ME SPE") is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC ("MEF"), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.