Lead Wax Specialist & Peer Trainer

EWC Growth LLC.; Chicago (IL); On-site; USD 54,000 - 90,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Retail Products

Medical, Dental, and Vision Insurance

401(k) Plan + Paid Time Off + Paid Par

Job summary

EWC Growth LLC. in Chicago is seeking licensed estheticians and cosmetologists to join our Wax Specialist development program and advance to Peer Trainer roles.

As a Wax Specialist, you will perform waxing services, educate guests on routines, and coach new hires on best practices while upholding EWC standards. This on-floor role blends service excellence with peer leadership in a fast-paced salon environment.

Qualifications

• Active esthetics or cosmetology license as required by state regulations.
• Interest in waxing hair removal.
• Proven track record of strong performance and professionalism.
• Strong understanding of guest experience standards and product recommendations.
• Ability to coach others and provide actionable feedback.
• Full-time availability preferred.
• Ability to lift up to 25 lbs.

Responsibilities

• Perform waxing services in accordance with EWC protocols, safety standards, and service expectations.
• Create a welcoming, comfortable, and professional experience for every guest.
• Conduct thoughtful consultations and educate guests on waxing routines, aftercare, and recommended products.
• Build guest loyalty through personalized service, consistency, and relationship-building.
• Maintain a clean, organized, sanitized, and guest-ready wax suite.
• Meet or exceed established performance expectations related to services per ticket and retail product sales.
• Model EWC service standards, behaviors, brand expectations, and technical best practices during every shift.
• Support the onboarding and development of new Wax Specialists through hands-on training, observation, demonstration, practice, and feedback.
• Reinforce training concepts after formal onboarding to help Wax Specialists successfully transition from learning to consistent execution on the floor.
• Provide supportive, specific, and actionable peer‑to‑peer coaching in the moment.
• Help Wax Specialists strengthen technical execution, consultation skills, guest communication, product knowledge, rebooking behaviors, and overall confidence.
• Demonstrate techniques and best practices while explaining the "why" behind EWC standards.
• Celebrate progress and recognize strong performance to encourage continued development.
• Lead virtual peer-based educational workshops focused on guest experience, service consistency, and product knowledge.
• Partner with center leadership to identify coaching opportunities and reinforce development priorities.
• Observe Wax Specialists and provide feedback based on established EWC expectations rather than personal preferences.
• Help identify skill gaps or recurring challenges that may require additional coaching or leadership support.

Skills

Active esthetics license

Cosmetology license

Interest in waxing

Guest experience

Coaching & feedback

Strong communication

Education

Esthetician license (state)

Job description

EWC Growth LLC. in Chicago is seeking licensed estheticians and cosmetologists to join our Wax Specialist development program and advance to Peer Trainer roles.

As a Wax Specialist, you will perform waxing services, educate guests on routines, and coach new hires on best practices while upholding EWC standards. This on-floor role blends service excellence with peer leadership in a fast-paced salon environment.