Wax Specialist & Peer Trainer — Lead, Coach & Grow

EWC Growth; Chicago (IL); On-site; USD 54,000 - 90,000; Full time

Benefits offered by this job

Complementary Waxing Services

50% Off Retail Products

Medical, Dental, and Vision Insurance

401(k) Plan + Paid Time Off + Paid Par

Company-paid Life and Disability

Flexible Scheduling and Team-First

Guaranteed Full-Time Hours

Ongoing training and career pathing

Job summary

EWC Growth, a leading hair removal brand, seeks Licensed Estheticians/Cosmetologists for a Wax Specialist & Peer Trainer role in Chicago. You will perform waxing services, educate guests, and coach new hires to uphold EWC standards.

As a floor mentor, you’ll model excellence, drive guest satisfaction, and contribute to a culture of continuous development across multiple Chicago center locations.

Qualifications

• Active esthetics or cosmetology license as required by applicable state regulations.
• Interest in waxing hair removal.
• Consistent history of strong performance and professionalism.
• Strong understanding of guest experience standards and product recommendation.
• Ability to demonstrate skills clearly and translate knowledge into practical coaching.
• Strong interpersonal, communication, and relationship-building skills.

Responsibilities

• Perform waxing services in accordance with EWC protocols, safety standards, and service expectations.
• Create a welcoming, comfortable, and professional experience for every guest.
• Conduct thoughtful consultations and educate guests on waxing routines, aftercare, and recommended products.
• Build guest loyalty through personalized service, consistency, and relationship-building.
• Maintain a clean, organized, sanitized, and guest-ready wax suite.
• Meet or exceed established performance expectations related to services per ticket and retail product sales.
• Model EWC service standards, behaviors, brand expectations, and technical best practices during every shift.
• Support onboarding and development of new Wax Specialists through hands-on training, observation, demonstration, practice, and feedback.
• Reinforce training concepts after formal onboarding to help Wax Specialists transition from learning to consistent execution on the floor.
• Provide supportive, specific, and actionable peer-to-peer coaching in the moment.
• Help Wax Specialists strengthen technical execution, consultation skills, guest communication, product knowledge, rebooking behaviors, and overall confidence.
• Demonstrate techniques and best practices while explaining the "why" behind EWC standards.
• Celebrate progress and recognize strong performance to encourage continued development.
• Lead virtual peer-based educational workshops focused on guest experience, service consistency, and product knowledge.
• Partner with center leadership to identify coaching opportunities and reinforce development priorities.
• Observe Wax Specialists and provide feedback based on established EWC expectations rather than personal preferences.
• Help identify skill gaps or recurring challenges that may require additional coaching or leadership support.

Skills

Licensed Esthetician

Cosmetologist

On-floor coaching

Job description

EWC Growth, a leading hair removal brand, seeks Licensed Estheticians/Cosmetologists for a Wax Specialist & Peer Trainer role in Chicago. You will perform waxing services, educate guests, and coach new hires to uphold EWC standards.

As a floor mentor, you’ll model excellence, drive guest satisfaction, and contribute to a culture of continuous development across multiple Chicago center locations.