Lead Water Damage Technician

HighGround; Bellingham (WA); On-site; USD 27,552 - 41,328; Full time

Benefits offered by this job

Company-paid health insurance

401(k) with company match

Paid time off (PTO)

Professional training and career advancement opportunities

Job summary

HighGround is seeking a Lead Water Damage Technician in Ferndale, WA. This key role involves supervising a team during restoration projects while performing hands-on work. You will ensure that operations are conducted safely and to high-quality standards, maintaining a professional image at all times.

The ideal candidate will possess strong communication skills and a work ethic, with preferred experience in water mitigation or related fields. Competitive benefits include company-paid health insurance and a 401(k) plan.

Qualifications

• 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related field preferred.
• IICRC certification in water damage or mold remediation is a plus.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Supervise and work alongside technicians to complete job projects from start to finish.
• Ensure strict adherence to SOPs on job sites for quality and safety.
• Document drying progress using moisture meters.

Skills

Customer service skills

Communication

Attention to detail

Positive attitude

Work ethic

Education

High school diploma or equivalent

Job description

Title

Lead Water Damage Technician

Location

Ferndale, WA

Position Summary

The Lead Water Damage Technician is a key leadership role responsible for managing and working alongside a team of technicians to ensure the successful completion of restoration projects. This is a working lead position, meaning the individual will perform hands‑on restoration work while also overseeing day‑to‑day operations on job sites. This position ensures that all work is conducted safely, efficiently, and to the highest quality standards. The Lead Technician is responsible for maintaining a professional image, adhering to Standard Operating Procedures (SOPs), and providing excellent customer service.

Essential Functions

• Supervise and work alongside technicians to complete job projects from start to finish, ensuring all tasks are completed according to plan and within the designated time frame.
• Ensure strict adherence to SOPs, maintaining safety, quality, and a professional image on all job sites.
• Conduct clean, safe, and precise demolition using hand and power tools, ensuring minimal disruption to the property.
• Document drying progress using moisture meters and other equipment to maintain accurate and thorough records.
• Communicate with the In‑Home Sales Specialist regarding additional services not captured on the initial job ticket.
• Drive a company vehicle to and from job sites in accordance with state traffic laws and company policies.
• Complete all applicable compliance tasks in DASH daily, ensuring work meets industry and company standards.
• Maintain strong attention to detail to ensure customers receive excellent service and high‑quality results.

Qualifications

• High school diploma or equivalent required.
• Strong work ethic, positive attitude, and eagerness to learn.
• Excellent communication and customer service skills.
• 1–2 years of experience in construction, plumbing, water mitigation, carpentry, or related field strongly preferred.
• IICRC certification in water damage or mold remediation preferred.
• Valid driver’s license with acceptable driving record.
• Participate in an on‑call rotation schedule.
• Ability to lift 50+ lbs, climb ladders, and work in confined spaces.

Compensation

Hourly Pay: Depending on experience

Additional Pay: Bonus opportunities based on performance

Benefits

• Company‑paid health insurance for the employee (buy‑up plans available).
• Dependents and spouses may be added at additional cost.
• HSA/FSA available with select plans.
• Dental and vision insurance.
• Company‑paid short‑term and long‑term disability.
• Company‑paid life insurance.
• 401(k) with company match.
• Ancillary benefits including hospital indemnity, critical illness, and accident coverage.
• Paid time off (PTO) and paid holidays.
• Referral program.
• Professional training and career advancement opportunities.