Lead Water Damage Field Technician

Rainbow International, LLC; Davenport (IA); On-site; USD 30,307 - 34,440; Full time

Job summary

A leading water damage restoration company in Davenport, IA, is seeking a Water Damage Field Technician. Key responsibilities include delivering water mitigation services, maintaining equipment, and communicating with customers. Candidates must have a high school diploma, a minimum of 2 years of experience in water damage restoration, and IICRC certification. The position offers an hourly wage of $22.00 - $25.00.

Qualifications

• Minimum 2 years experience in water damage restoration.
• Must have IICRC Certification for Water Mitigation.
• Must have a valid driver's license.

Responsibilities

• Deliver water mitigation and restoration services.
• Maintain communication with customers and team members.
• Document water mitigation files in MICA and Fusion.

Skills

Customer service

Water damage restoration

Equipment maintenance

Basic construction skills

Education

High school diploma or GED

Tools

MICA

Fusion

Moisture Mapper

Job description

Overview

Job Title: Water Damage Field Technician | Status: Non-Exempt | Department/Group: Operations | Travel Required: No

Position Reports to: Operations Manager | Position Type: Full-Time | Salaried/Hourly: Hourly

Position Summary

Assist in retaining customers by fulfilling the company’s obligations through the delivery of water mitigation and restoration services.

Responsibilities

• Consistently follow Rainbow Restoration's 17 Steps of World Class Customer Service
• Effectively perform all water damage mitigation and restoration services the company offers
• Communicate timely and effectively with customers
• Perform basic equipment maintenance
• Perform basic vehicle maintenance
• Properly document water mitigation files in MICA and Fusion
• Inspect completed work
• Complete technician’s daily log
• Complete appropriate restoration documentation
• Follow Rainbow uniform policy
• Maintain appearance and stock of appropriate tools, materials, and supplies for company vehicles
• Maintain inventory of related supplies
• Determine the sequence of steps to be taken when delivering the company’s services at the customer’s property
• Maintain timely and effective communication and flow of information with Lead Technicians, Supervisors, or Managers

Qualifications – Knowledge, Skills, and Abilities

Education and Experience

• High school diploma (or GED)
• Minimum 2 years experience
• Must have MICA program experience
• Must have IICRC Certification for Water Mitigation
• Must have valid driver's license

Mathematical Skills

• Adequate math skills - Ability to apply learned techniques to determine appropriate equipment type and number of units
• Demonstrates basic proficiency in the use of computers, email, and portable devices used to report and record daily activity. Understand and become proficient in the use of software systems (e.g., Fusion, MICA, Moisture Mapper)
• Basic Construction Skills preferred

Certificates, Licenses, and Registrations

• Contents Processing Technician (CPT), Fire and Smoke Restoration Technician (FSRT), or Odor Control

Physical Demands

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand and walk. The employee must regularly lift and/or move up to 40 pounds and occasionally lift and/or move up to 75 pounds.

Working Conditions

• The work of this position is predominantly carried out on the customer’s property. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred, and mold or other organic growth exists. Daily exposure to the shop where vehicles and equipment are housed and maintained is typical.
• Noise level in the work environment is usually quiet.

Compensation

$22.00 - $25.00 per hour

Employee Acknowledgment

I have read and understand the duties and responsibilities of my position as Water Damage Field Technician.

I have been provided with a copy of the company’s Position Description for this job.

I understand that I am responsible for carrying out the responsibilities defined in the attached Position Description and am expected to follow any additional job-related instructions, and to perform additional job-related duties as requested by my supervisor.

Notice

Rainbow Restoration LLC is the franchisor of the Rainbow Restoration franchised system. Each Rainbow Restoration franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow Restoration LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow Restoration LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.