Lead Warehouse Operator/Customer Service Support

Odyssey Logistics; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Lead Warehouse Operator in a thriving logistics company. In this pivotal role, you will oversee warehouse operations, ensuring safety and efficiency while leading a dedicated team. Your experience with forklifts, cranes, and customer service will be crucial as you manage daily tasks, from inventory management to compliance with safety regulations. This position offers the chance to contribute to a growing company that values innovation and teamwork. If you're ready to take on a key role in a supportive environment, this opportunity is perfect for you.

Benefits

Medical Plans with FSA, HRA, HSA options

Company-paid Dental and Life/Disability Plans

401K with Company Match

Competitive Paid Time Off

Qualifications

• 2-3 years of experience in warehouse operations and customer service.
• High School Diploma or GED is required.

Responsibilities

• Manage warehouse staff and ensure safety and productivity.
• Oversee daily operations including shipping, receiving, and inventory.

Skills

Forklift Operation

Crane Operation

Customer Service

Inventory Management

Microsoft Office

OSHA Regulations

Education

High School Diploma or GED

Tools

AS400 Systems

Handheld RFID Scanners

Job description

Lead Warehouse Operator/Customer Service Support

5000 Van Epps Rd, Brooklyn Heights, OH 44131, USA Req #2875

Thursday, January 30, 2025

See yourself at Odyssey.

Join the team as our new Lead Warehouse Operator/Customer Service Support! Shift:Monday - Friday, 7am - 4pm.

Who We Are & Why We’re Hiring Odyssey Specialized Transport & Warehouse, offers flatbed trucking and warehousing services, respectively. Together, these subdivisions provide a seamless, cost-effective and comprehensive logistics solution for the North American metals industry.

Based in vibrant Cleveland, OH, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

The position of Warehouse Lead Operator will have primary responsibility to safely manage warehouse and office operations under the direction of the Manager, Warehousing to ensure customer needs and company productivity levels are met through effective leadership of delegated customer service and warehouse personnel. Oversee warehouse operations in the absence of the Manager, Warehousing.

In This Role, You Will:

• Monitor and manage warehouse staff to ensure safe working environment, and productivity requirements are met.
• Ensure safe working conditions in office/ warehouse and adherence to all Federal, State, local, and OSHA regulations including regulations for personal protective equipment.
• Assist in daily warehouse operations including; crane and forklift operation, product inspection, shipping, receiving, storage. Ensuring inventory transactions are accurately completed through scanning procedures.
• As assigned by the Manager, Warehousing, complete customer service and shipping responsibilities:
  • Create customer inventory activity reports
  • Create and distribute daily warehouse reports of material to ship.
  • Receive product into inventory; monitor inventory, report inventory levels to customers.
  • Assess customer needs, answer incoming calls and address complaints
  • Schedule inbound and outbound truck and rail activities within the system(s).
  • Verify and confirm pick up and/or delivery of customer product.
• Track, record, monitor maintenance and inspections of operating equipment to ensure safety and compliance.
• Partner with the Manager, Warehousing to ensure all personnel are adequately trained for positions, are familiar with safety regulations, have appropriate personal protective gear, and are cross trained with peers.
• Partner with the Manager, Warehousing to wet clear objectives and provide regular feedback in accordance with company policy.
• Partner with the Manager, Warehousing, to periodically audit warehouse procedures and make necessary changes to ensure work instructions comply with warehouse activities, objectives, and safety requirements.
• Follow company guidelines and procedures for the safe loading and unloading material.
• Pull work orders, receive and ship product through inbound/outbound scan process
• Inspect material and make notations of any exceptions and or damages for all inbound and outbound shipments.
• Organize material and manage inventory accuracy within the warehouse.
• Document and communication to management all incident, accidents, claims, employee disciplinary and performance issues in accordance to regulations and company policy.
• Communicate with truck drivers.
• Ensure equipment is not overloaded and follows federal guidelines.
• Evaluate and recommend processes and procedures to ensure quality of service.
• Ensure inventory and material is stored safely and blocked properly.
• Ensure work environment and areas are clean.
• Complete daily paperwork and record data.
• Participate in meetings, and on committees as instructed or needed.
• Participate in cross training, development programs and obtain any certifications as need or requested by management.
• Back up for Superintendent during vacation, sickness, or as requested.
• Participate in company training programs, safety events, company functions and meetings when requested.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• High School Diploma or GED equivalent is required.
• A minimum of 2-3 years of experience in a similar role and environment is required.
• Experience with forklifts, over-head cranes, metal cutting devices, and hand held RFID scanners is required.
• Microsoft Office literate with ability to type a minimum of 35 words per minute.
• Previous experience with AS400 systems and OSHA regulations is preferred.

Location: This is an in-office role based in Cleveland, OH.

We offera generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.