Lead Warehouse Operator/Customer Service Support

Odyssey Logistics & Technology; Brooklyn Heights (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Warehouse Operator/Customer Service Support to join their dynamic team. This role is pivotal in managing warehouse operations and ensuring safety compliance while meeting customer needs. You will lead a dedicated team, oversee daily operations, and maintain inventory accuracy, all within a vibrant and innovative environment. With a focus on growth and development, this position offers an exciting opportunity to contribute to a company that values diverse experiences and fosters a culture of safety and efficiency. If you thrive in a fast-paced setting and are passionate about logistics, this is the perfect role for you.

Benefits

Medical Plans with FSA, HRA, HSA options

Company-paid Dental Plan

Life/Disability Plans

401K with Company Match

Preferred Vendor Discounts

Competitive Paid Time Off

Qualifications

• 2-3 years of experience in a warehouse or similar role.
• High School Diploma or GED required.

Responsibilities

• Manage warehouse staff and ensure safety and productivity.
• Oversee daily operations including shipping, receiving, and inventory.

Skills

Forklift Operation

Customer Service

Microsoft Office

Inventory Management

Safety Compliance

Education

High School Diploma or GED

Tools

AS400 Systems

Hand-held RFID Scanners

Over-head Cranes

Job description

See yourself at Odyssey.

Join the team as our new Lead Warehouse Operator/Customer Service Support! Shift: Monday - Friday, 7am - 4pm.

Who We Are & Why We’re Hiring Odyssey Specialized Transport & Warehouse offers flatbed trucking and warehousing services, providing a seamless, cost-effective logistics solution for the North American metals industry.

Based in vibrant Cleveland, OH, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high-profile role because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:

The position of Warehouse Lead Operator will have primary responsibility to safely manage warehouse and office operations under the direction of the Manager, Warehousing to ensure customer needs and company productivity levels are met through effective leadership of delegated customer service and warehouse personnel. Oversee warehouse operations in the absence of the Manager, Warehousing.

In This Role, You Will:

• Monitor and manage warehouse staff to ensure a safe working environment and productivity requirements are met.
• Ensure safe working conditions in office/warehouse and adherence to all Federal, State, local, and OSHA regulations including regulations for personal protective equipment.
• Assist in daily warehouse operations including crane and forklift operation, product inspection, shipping, receiving, and storage, ensuring inventory transactions are accurately completed through scanning procedures.
• As assigned by the Manager, Warehousing, complete customer service and shipping responsibilities:
  • Create customer inventory activity reports.
  • Create and distribute daily warehouse reports of material to ship.
  • Receive product into inventory; monitor inventory, report inventory levels to customers.
  • Assess customer needs, answer incoming calls and address complaints.
  • Schedule inbound and outbound truck and rail activities within the system(s).
  • Verify and confirm pick up and/or delivery of customer product.
• Track, record, monitor maintenance and inspections of operating equipment to ensure safety and compliance.
• Partner with the Manager, Warehousing to ensure all personnel are adequately trained for positions, are familiar with safety regulations, have appropriate personal protective gear, and are cross-trained with peers.
• Partner with the Manager, Warehousing to set clear objectives and provide regular feedback in accordance with company policy.
• Partner with the Manager, Warehousing to periodically audit warehouse procedures and make necessary changes to ensure work instructions comply with warehouse activities, objectives, and safety requirements.
• Follow company guidelines and procedures for the safe loading and unloading of material.
• Pull work orders, receive and ship product through inbound/outbound scan process.
• Inspect material and make notations of any exceptions and/or damages for all inbound and outbound shipments.
• Organize material and manage inventory accuracy within the warehouse.
• Document and communicate to management all incidents, accidents, claims, employee disciplinary and performance issues in accordance with regulations and company policy.
• Communicate with truck drivers.
• Ensure equipment is not overloaded and follows federal guidelines.
• Evaluate and recommend processes and procedures to ensure quality of service.
• Ensure inventory and material are stored safely and blocked properly.
• Ensure work environment and areas are clean.
• Complete daily paperwork and record data.
• Participate in meetings and on committees as instructed or needed.
• Participate in cross training, development programs and obtain any certifications as needed or requested by management.
• Back up for Superintendent during vacation, sickness, or as requested.
• Participate in company training programs, safety events, company functions and meetings when requested.
• ALL OTHER DUTIES AND PROJECTS AS ASSIGNED.

Qualifications We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications makes for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:

• High School Diploma or GED equivalent is required.
• A minimum of 2-3 years of experience in a similar role and environment is required.
• Experience with forklifts, over-head cranes, metal cutting devices, and hand-held RFID scanners is required.
• Microsoft Office literate with ability to type a minimum of 35 words per minute.
• Previous experience with AS400 systems and OSHA regulations is preferred.

Location: This is an in-office role based in Cleveland, OH.

We offer a generous compensation and benefits package including:

• Choice of medical plans with FSA, HRA and HSA options;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.