Lead Waiter / Waitress

Masonicare Corp; Wallingford (CT); On-site; USD 17,000 - 22,000; Part time

Job summary

Masonicare Corp in Wallingford, CT is seeking a Lead Waitstaff to supervise and support waitstaff during meals for residents. The role includes leading preparatory and post-service tasks, ensuring timely service, and providing attentive, courteous dining experiences.

The position requires experience in waitstaff roles, strong knowledge of dining room operations, and excellent communication. A professional appearance and teamwork are essential for this role.

Qualifications

• Knowledge of dining room systems.
• Good communication skills.

Responsibilities

• Lead waitstaff and train staff in proper service.
• Wait on tables and attend to resident needs promptly and courteously.
• Ensure staff wear proper uniforms and maintain professional presentation.
• Assist with showtime presentations and menu explanations to residents.
• Collaborate with supervisors and other staff to deliver excellent service.

Skills

Dining room systems

Communication skills

Team leadership

Education

Some high school

Job description

Employee - Part-Time Service Workers Wallingford, CT, US

Salary Range: $17.00 To $22.00 Annually

Day & Evening Shift / 32.5hrs/wk / EOW

Leads waitstaff. Sets up and assembles various foods to be served to the residents. During the meal service, responsibilities include meeting resident’s needs and serving various other foods in an attractive professional manner. Overseeing and assisting other wait staff when needed. Training wait staff proper steps of service, training proper behaviors to include excellent customer service skills.

Masonicare at Ashlar Village - Wallingford, CT

Lead Waitstaff - Essential Responsibilities:

• Must assign and lead wait staff to complete preporatory service assignments and post-service assignments in a timely manner. Work with team to complete side work.
• Must participate in menu Showtime and present it to residents in a clear, informative and courteous fashion. Train staff on how to present menu to residents.
• Wait on tables in a timely manner and ensure resident needs are met promptly and accurately. Host or Wait Tables to ensure the best service for our residents.
• Interact with residents, families and coworkers in a professional manner.
• Report to work on time and in proper uniform (clean shirt, apron, name tag, black slacks and non-slip shoes, and a pen). During Showtime, ensure all other wait staff is in proper uniforms before they go out onto the floor.
• Attend all mandatory education events. Help lead educational events for Wait Staff.
• Communicate in a respectful open honest manner. Work with Supervisors to help communicate to other wait staff.
• Speak positively about team members and customers.
• Appreciate and recognize the contributions of other. Work with Supervisors on recognizing the wait staff.
• Create Eye Contact, Smile and Greet by Name whenever possible.
• Demonstrate willingness to step out of your primary duties to assist customers and fellow team members.
• All other duties as assigned.

Qualifications:

Education: Some high school

Experience: Experienced Wait Staff Necessary

Knowledge/Skills/Abilities: Knowledge of dining room systems and good communication skills.

Physical and Mental Demands: Continuous standing, walking, bending, crouching, pushing/pulling and carrying lifting. Stress related demands from customer satisfaction.