Lead Waiter - Elevate Service & Team Mastery in Fine Dining

The Loren at Pink Beach; Tuckers Corner (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

The Loren invites an experienced Lead Waiter to oversee dining service across one or more outlets, guiding front-of-house operations with poise and professionalism. You will train staff, uphold service standards, and resolve guest concerns, delivering exceptional hospitality in a luxury hotel environment.

With a focus on wine knowledge, beverage pairing, and team leadership, this role supports a high-energy team in Bermuda and coordinates closely with kitchen and bar colleagues to create a

Qualifications

• 2 years as F&B server or 1 year as lead waiter in luxury dining.
• Strong hospitality focus with attention to detail.
• Familiar with Micros or similar POS; self-cashiering preferred.
• Excellent communication and leadership skills.
• Able to multitask in a fast-paced environment.
• Wine and beverage knowledge is a strong asset.

Responsibilities

• Lead and support the waitstaff team during service, ensuring high standards are consistently maintained.
• Train and mentor new waitstaff in service protocols, menu knowledge, and POS system usage.
• Address guest concerns or complaints promptly, using sound judgment and conflict resolution skills.
• Maintain deep knowledge of menu offerings, wine pairings, and beverage options to guide guest selections.
• Oversee setup, breakdown, cleanliness, and readiness of assigned outlet or section.
• Collaborate with kitchen and bar teams to ensure seamless coordination during service.
• Operate POS systems (e.g., Micros) efficiently, including handling transactions and self-cashiering when needed.

Skills

Leadership

POS systems

Guest service

Multitasking

Wine knowledge

Communication

Job description

The Loren invites an experienced Lead Waiter to oversee dining service across one or more outlets, guiding front-of-house operations with poise and professionalism. You will train staff, uphold service standards, and resolve guest concerns, delivering exceptional hospitality in a luxury hotel environment.

With a focus on wine knowledge, beverage pairing, and team leadership, this role supports a high-energy team in Bermuda and coordinates closely with kitchen and bar colleagues to create a