Lead Visitor Experience Duty Manager (Weekend Shifts)

Lightroom; Lewis (IA); On-site; USD 28,000 - 37,000; Full time

Job summary

Lightroom in London is seeking a Duty Manager to lead operations across Access, Bar & Events, Floor, Retail, Ticketing and Stagedoor. You will supervise a multi-skilled team and drive a memorable visitor journey, reporting to the Head of Visitor Experience.

The role is permanent with weekend shifts, a flexible rota planned two months in advance, and a salary of £16.58 per hour. The position requires a hands-on, collaborative approach and a commitment to delivering outstanding service.

Responsibilities

• Drive Commercial Success – Maximise revenue opportunities through ticketing, retail, and bar while optimising operational efficiency.
• Enhance Visitor Experience – Deliver seamless, high-quality service with a focus on continuous improvement.
• Cross-Department Collaboration – Work with all operational departments to align on goals and updates.
• Operational Excellence – Oversee daily operations, ensuring compliance and high presentation standards.
• Team Leadership & Development – Lead, inspire, and coach a high-performing team.

Job description

Lightroom in London is seeking a Duty Manager to lead operations across Access, Bar & Events, Floor, Retail, Ticketing and Stagedoor. You will supervise a multi-skilled team and drive a memorable visitor journey, reporting to the Head of Visitor Experience.

The role is permanent with weekend shifts, a flexible rota planned two months in advance, and a salary of £16.58 per hour. The position requires a hands-on, collaborative approach and a commitment to delivering outstanding service.