Lead Veterinary Front Desk & Client Experience Leader

Summer Creek Animal Clinic; Fort Worth (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Job summary

Summer Creek Animal Clinic in Fort Worth, TX is seeking a Lead Customer Service Representative to guide the front desk, mentor CSRs, and ensure outstanding client experiences. You will supervise daily scheduling, check-ins, and financial transactions while upholding AAHA-like standards in a fast-paced veterinary setting.

Ideal candidates bring veterinary experience, strong communication, and at least 2 years in customer service with leadership or mentoring background.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service experience is required.
• Strong computer skills, including experience with scheduling systems and POS platforms.
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.
• Prior lead, senior, or mentoring experience is needed for this role.
• Veterinary experience is required.
• Available to work during Monday-Friday, as well as, Saturday.

Responsibilities

• Lead CSR role: set the tone for the hospital's first impression and support daily front desk operations.
• Provide essential guidance, coaching, and support to the CSR team.
• Maintain exceptional client experiences, reinforce service standards, and escalate issues as primary point of contact.
• Collaborate with hospital leadership to ensure smooth operations and a positive culture.
• Assist with scheduling, check-ins, and financial transactions.
• Mentor onboarding and training for new CSRs.

Skills

Customer service

Computer skills

Communication

Leadership/mentoring

Veterinary experience

Scheduling systems

POS platforms

Weekend availability

Education

High school diploma

Tools

Scheduling systems

POS platforms

Job description

Summer Creek Animal Clinic in Fort Worth, TX is seeking a Lead Customer Service Representative to guide the front desk, mentor CSRs, and ensure outstanding client experiences. You will supervise daily scheduling, check-ins, and financial transactions while upholding AAHA-like standards in a fast-paced veterinary setting.

Ideal candidates bring veterinary experience, strong communication, and at least 2 years in customer service with leadership or mentoring background.