Lead CSR: Veterinary Front Desk Leader & Mentor

Bees Ferry Veterinary Hospital; Colonial Grand at Cypress Cove (SC); Sur place; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental and Vision insurance

401k plan

Life Insurance

Short-Term Disability

Paid Time Off

Pet care discount

Teladoc access

Résumé du poste

Bees Ferry Veterinary Hospital in Charleston, SC seeks a Lead Customer Service Representative to guide the front desk, coach the CSR team, and elevate client experiences across the hospital.

You will partner with clinicians and leadership to maintain smooth operations, ensure accurate scheduling, and uphold AAHA standards in a busy, pet‑loving environment.

This role offers competitive hourly pay, comprehensive benefits, 401k, and paid time off in a nationwide veterinary network.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service experience is required.
• Strong computer skills, including scheduling systems and POS platforms.
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.
• Prior lead, senior, or mentoring experience is strongly preferred.
• Experience in veterinary, healthcare, or multi-location service environments is preferred.

Responsabilités

• Lead by example in service excellence and front desk duties.
• Mentor onboarding and real-time coaching for CSRs.
• Serve as first escalation point for client concerns.
• Foster cross-team communication across departments.
• Support daily front desk coverage and scheduling accuracy.
• Uphold hospital values and a calm, supportive presence.

Connaissances

Lead CSR

Coaching

Customer service

Scheduling software

POS systems

Veterinary service

Formation

High school diploma

Outils

Scheduling systems

POS platforms

Description du poste

Bees Ferry Veterinary Hospital in Charleston, SC seeks a Lead Customer Service Representative to guide the front desk, coach the CSR team, and elevate client experiences across the hospital.

You will partner with clinicians and leadership to maintain smooth operations, ensure accurate scheduling, and uphold AAHA standards in a busy, pet‑loving environment.

This role offers competitive hourly pay, comprehensive benefits, 401k, and paid time off in a nationwide veterinary network.