Lead Veterinary Assistant & Clinic Mentor

Mixed Pet Veterinary Hospital; Charlotte (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Mixed Pet Veterinary Hospital in Charlotte, NC seeks a Lead Veterinary Assistant to set the standard for patient care and team performance. You will mentor Veterinary Assistants, assist veterinarians during exams and procedures, and help ensure efficient hospital operations.

Must have 3 years of veterinary assistant experience, strong communication and organizational skills, and the ability to lift up to 50 pounds. Typical schedule is 35–40 hours per week with a rotating Saturday.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years of veterinary assistant or related animal care experience.
• Prior experience mentoring, training, or leading peers strongly preferred.
• Strong communication, organization, and problem-solving skills.
• Proficiency in veterinary practice management software and Microsoft Office applications.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.

Responsibilities

• Model and reinforce exceptional patient care, client communication, and professional standards across the hospital.
• Provide mentorship, training, and day-to-day guidance to Veterinary Assistants, supporting skill development and performance consistency.
• Assist veterinarians during exams, diagnostics, treatments, and surgical procedures, serving as a clinical resource for the team.
• Safely restrain animals and ensure proper handling techniques are followed by all team members.
• Support onboarding and training of new Veterinary Assistants, reinforcing hospital protocols and clinical workflows.
• Monitor and support adherence to medical, safety, and sanitation protocols.
• Partner with the Practice Manager to identify opportunities for workflow improvements, efficiency gains, and enhanced patient care.
• Assist with scheduling, coverage coordination, and task prioritization for Veterinary Assistants as needed.
• Support inventory management, stocking of clinical supplies, and organization of treatment and exam areas.
• Serve as a point of escalation for clinical support questions and operational concerns within the assistant team.
• Ensure accurate medical record documentation, treatment plan entry, and charge capture.
• Maintain compliance with all safety, confidentiality, and patient care protocols.
• Perform all standard Veterinary Assistant duties as needed to support hospital operations.
• Perform other duties as assigned by the Practice Manager.

Skills

Communication

Leadership

Organization

Problem-solving

Software proficiency

MS Office

Education

High school diploma or equivalent

Tools

Veterinary practice management software

Microsoft Office

Job description

Mixed Pet Veterinary Hospital in Charlotte, NC seeks a Lead Veterinary Assistant to set the standard for patient care and team performance. You will mentor Veterinary Assistants, assist veterinarians during exams and procedures, and help ensure efficient hospital operations.

Must have 3 years of veterinary assistant experience, strong communication and organizational skills, and the ability to lift up to 50 pounds. Typical schedule is 35–40 hours per week with a rotating Saturday.